Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with their renewals and provide top-notch service.
- Company: Join a friendly insurance company that values personal connections over call centre chaos.
- Benefits: Enjoy hybrid work options, great hours, and perks like free parking and health insurance.
- Why this job: Be part of a positive team that processes 87% of claims successfully and values your input.
- Qualifications: Customer service experience is key; training provided for those eager to learn.
- Other info: Immediate interviews available; flexible start times and occasional Saturday shifts with overtime pay.
The predicted salary is between 19800 - 23800 £ per year.
FTC until September 2026. £23,800. Bradford. Hybrid available or full-time office.
My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal. The teams comprise of just 20 customer service professionals with all levels of customer support exposure and a supporting team of 12 administrators. Alongside you will be supporting the technical team of engineers which is a larger team of around 40. All open plan, great incentives and most importantly the hours are Monday to Friday – no early or late nights with the occasional Saturday eventually required once every 3 weeks for 3 hours – which is paid overtime.
The company are looking to welcome people into the business that are looking for an office-based customer support role or someone that has a wealth of customer service telephone-based experience that can offer support and leadership in delivering a high standard of customer service to its clients, along with supporting and encouraging others that are learning and wanting to train as experienced agents.
This Insurance company is part of an International Group and offers a 16-week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. They encourage a positive result for all of their customers and on average process over 87% of their claims for customers.
You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service; training is offered to develop you in your new career, and you will be the first point of contact with customers.
Great opportunity to join a rewarding and hugely positive team based at their Bradford Head office. Your customer service skills are key for this role; you will enjoy delivering and maintaining a high level of customer service to all existing customers, have a professional and personable manner, and have the ability to engage with customers. My client will encourage you to identify the customers' specific claim requirements, transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, and update all customer records accurately. Advise customers with the next stage process and update any compliant administration.
Full training will be given for the customer care advisor role with the 8-week programme offered, and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers. A brilliant customer care advisor opportunity for someone that loves customer service, building relationships and can problem solve.
Starting salary £23,800, great working hours Monday to Friday with 3 alternate start times of 08:30, 08:45 or 09:15. Eventually, they will need you to accommodate one in three Saturday mornings only – 09:00 – 12:00 paid at time and a half. 37.5 hours, great holiday allowance 25 days plus banks, free parking, pension, health insurance & other great benefits to discuss.
For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude. I have immediate interviews available and look forward to receiving your application. Thank you for applying.
Customer Renewals Advisor FTC Sept 2026 employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Advisor FTC Sept 2026
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since this role is in a smaller, more personable team, showing that you understand and align with their approach to customer service can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved customer issues or provided exceptional service, as this will demonstrate your capability for the role.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently over the phone is crucial. Consider doing mock calls with friends or family.
✨Tip Number 4
Show enthusiasm for the training programme offered. Expressing your eagerness to learn and grow within the company can highlight your commitment to providing excellent customer service and your willingness to develop professionally.
We think you need these skills to ace Customer Renewals Advisor FTC Sept 2026
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in telephone-based roles. Emphasise any leadership or training experience you have, as this is important for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, focus on skills such as problem-solving, communication, and the ability to work under pressure. These are key attributes the company is looking for in a Customer Renewals Advisor.
Show Enthusiasm for Training: Express your eagerness to participate in the 16-week training programme. Highlight your willingness to learn and adapt, as well as your commitment to providing high-quality customer support.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to engage with customers and provide solutions.
✨Demonstrate Team Spirit
This company values a personable and welcoming team environment. Be ready to discuss how you work well in a team, support colleagues, and contribute to a positive workplace culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face in the role and how you would handle them. This will show your proactive approach to customer service.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the company and the role. Inquire about the training programme, team dynamics, or how success is measured in the position. This shows you're engaged and serious about the opportunity.
