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For Companies At a Glance
- Tasks: Manage customer accounts and guide them through the renewals process.
- Company: Join a prestigious international insurance provider with a focus on development.
- Benefits: Competitive salary, excellent commission, private healthcare, and great holiday allowance.
- Why this job: Kickstart your insurance career with full training and support in a dynamic environment.
- Qualifications: Strong customer service skills and a confident telephone manner.
- Other info: Flexible working hours and immediate interviews available.
The predicted salary is between 25000 - 27000 £ per year.
Private Medical Insurance – Customer Renewals Advisor
£28,000 plus excellent commission incentive paid every QTR.
Shipley/Baildon
Hybrid 3 days office based 32 days of choice home based.
Overview
One of my prestige commercial clients is looking for Insurance Customer Service professionals to join their very busy and experienced customer care teams in a great International Insurance provider offering superb development opportunities within this award winning business.
It would particularly suit someone keen to start an insurance career or someone that has experience as an Account Manager or as a Sales Advisor, insurance experience is an advantage but not essential, as you will be managing some high-profile key customer accounts.
The role requires someone that is confident and enjoys building key relationships, training is offered to develop you in your new career, you will be first point of contact with customers for their renewals process.
I am looking for your knowledge and experience developing existing client accounts.
Responsibilities
- Manage customers\’ journey throughout the full renewals process with initial renewals, mid‑way conversations and any claims they wish to process.
- Build ongoing trust and relationships with your portfolio of customers.
- Identify customers\’ specific requirements, update internal systems, manage email correspondence and complete compliance applications, contracts and documentation.
- Provide full customer support and advise customers on the next stage process and update any compliant administration.
- Deliver and maintain a high level of customer service, engage with customers confidently and positively.
- Work under pressure, meet KPIs and sales development targets with an existing customer base.
Qualifications
- Strong ability to work under pressure.
- Excellent customer service skills.
- Confident telephone manner.
- Reactive and positive attitude.
Benefits
- Starting salary £25,000–£27,000 with excellent bonus incentive.
- Great working hours 9‑5 Monday to Friday (flexible if you prefer to start earlier from 08:00).
- 3 days office, 2 days of choice home-based.
- Great holiday allowance.
- Private healthcare.
- Free parking.
- Pension.
- Other great benefits to discuss.
Full training will be given for the business processes and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers.
A brilliant opportunity for someone that thrives in a challenging and rewarding customer environment, enjoys building relationships and can work confidently to set KPIs and sales development with an existing customer base.
I have immediate interviews available and look forward to receiving your application, thank you for applying.
Lisa
FARR Associates
Recruitment Specialist
#J-18808-Ljbffr
Customer Renewals Account Manager employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Renewals Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and understand their values, especially in customer service. Practice common interview questions and think about how your skills align with managing key customer accounts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Renewals Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Renewals Account Manager role. Highlight any customer service experience and your ability to build relationships, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience, even if it’s not in insurance, and show us your enthusiasm!
Showcase Your Communication Skills: Since you'll be engaging with customers regularly, it's important to demonstrate your strong communication skills in your application. Use clear and concise language, and make sure there are no typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Farr Associates Recruitment limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of private medical insurance and the renewals process. Brush up on common terms and concepts so you can speak confidently about them. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed customer accounts in the past. Think of specific situations where you went above and beyond to help a customer, as this will highlight your strong customer service skills.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. If you’re unsure about something, don’t hesitate to ask for clarification—this demonstrates your willingness to engage and understand.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
