Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex warranty complaints and liaise with technical teams to resolve issues.
- Company: Join a leading commercial Car Warranty brand with a global customer base.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and a 5% pension contribution.
- Why this job: Be part of a dynamic team that values exceptional customer service and personal growth.
- Qualifications: Previous customer service experience and strong organisational skills are essential.
- Other info: This role is perfect for those who thrive under pressure and love solving problems.
The predicted salary is between 20800 - 25890 £ per year.
Complaints Investigation Administrator Bradford £25,890 Monday to Friday 37.5 hours a week – Hybrid Wednesday/Thursday office based. 25 days holiday plus additional holiday incentive. Private Healthcare 5% pension contribution. The Company: As a leading commercial Car Warranty brand based in Bradford, operating across the UK and worldwide. Inspiring a worldwide customer base. They are looking to enhance their talented Customer Complaints team and the Customer Service role offers a chance to work at the heart of this dynamic fast-paced commercial business. As the Customer Complaints Advisor, you will manage complex warranty complaint with the help of the technical team to try secure a sportive outcome for their customers. You will be required to liaise daily with the technical teams and the customers, investigating and providing full support to help maximise the potential of the complaint resolution. The key duties for this post will be varied, pressured and you will have the ability to manage your time effectively with a very keen eye for detail. The successful candidate will have previous outbound and inbound customer service complaints experience as well as the ability to work proactively in a dynamic environment. An excellent telephone manner is crucial to the role alongside a result driven attitude. You will be IT literate and have a confident and professional and friendly approach to your work. Strong organisational skills. This position is offering an amazing opportunity for someone with the great customer service and complaints experience background to your knowledge to join a successful team in a friendly office. My client prides themselves on the level of customer services they provide, your role enables the company to continue to provide exceptional service. This is a great opportunity for you if you enjoy building and maintaining customer relationships. You thrive and enjoy the pressure that comes with working in a service office, as a critical part of this team you will need to bring with you your positive energy, excellent administrative & database management skills, complins resolution exposure and have the ability to manage timescales effectively and communicate well. Working well under pressure as you know comes hand in hand with this type of position, if you thrive on working in a busy environment, looking to be part of this company’s expansion and growth and be a valued member of the team and not just a number. I will need you to have the ability to react well to finding solutions for customers then I would really like to speak with you. If you love customer service, solving problems and you have a logical approach then please apply. I look forward to hearing from you. Lisa Farr Associates Recruitment Specialist
Complaints Investigation Administrator - 12 MONTHS FTC employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigation Administrator - 12 MONTHS FTC
✨Tip Number 1
Familiarise yourself with the common types of complaints in the car warranty industry. Understanding the typical issues customers face will help you demonstrate your knowledge during interviews and show that you're proactive about resolving problems.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since an excellent telephone manner is crucial for this role, consider role-playing scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or complaints simultaneously in previous roles. This will showcase your ability to thrive under pressure, which is essential for this position.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your personal values with theirs during the interview can set you apart and demonstrate your genuine interest in contributing to their team.
We think you need these skills to ace Complaints Investigation Administrator - 12 MONTHS FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service and complaints experience. Use specific examples that demonstrate your ability to manage complex situations and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your strong organisational skills and ability to work under pressure.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your professional and friendly approach. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Highlight IT Literacy: Mention your proficiency with relevant software and database management tools. If you have experience with specific systems used in customer service or complaints resolution, be sure to include that information.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in handling complaints. Be prepared to share specific examples of how you've successfully resolved issues and maintained positive relationships with customers.
✨Demonstrate Your Problem-Solving Abilities
Since the role involves investigating complex warranty complaints, be ready to discuss your approach to problem-solving. Think of scenarios where you had to think on your feet and come up with effective solutions under pressure.
✨Emphasise Your Attention to Detail
This position requires a keen eye for detail, so be sure to mention any experiences that showcase your organisational skills. Discuss how you manage your time effectively and ensure accuracy in your work.
✨Prepare Questions About the Company
Research the company and its values before the interview. Prepare thoughtful questions that show your interest in their customer service philosophy and how you can contribute to their success in enhancing customer satisfaction.
