Customer Contracts Administrator in Baildon

Contracts Coordinator

Company: ShipleyBaildon

Salary: £26,000 – £28,000

Work arrangement: Hybrid – 2 days at home, 35 hours per week (Monday – Friday, flexible start/finish times)

Benefits: 25 days holidays, free on‑site parking, gym membership, private healthcare, pension plan

Overview

You will support the internal account management teams and manage compliance documentation and contracts for customers and suppliers. The role involves building strong customer and internal relationships in a fast‑paced environment.

Responsibilities

• Provide efficient service and support to account managers for a portfolio of healthcare scheme clients.
• Conduct regular Teams meetings with clients and provide regular updates.
• Challenge and improve existing processes to enhance service quality and maintain compliance.
• Build and maintain relationships with clients and providers, fostering loyalty and retention.
• Manage client queries and renewal communications.
• Assist with tender and new business activities.
• Record activity with customers and produce analytical reports and statistics.
• Provide SLA reporting for over 60 customers nationally.

Qualifications & Skills

• Strong Microsoft Excel skills (advanced usage, reporting and analysis).
• Excellent administrative support experience in a client services setting.
• Ability to work under pressure in a busy environment.
• Positive, professional attitude and excellent communication skills.
• Experience with customer service and relationship management in a compliance context is desirable.

To Apply

Interested candidates are invited to submit their application. For more information, please contact Lisa from Farr Associates, Recruitment Specialist.