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- Tasks: Support the Golf & Turf Service team and manage workshop activities.
- Company: Join a leading family-owned agricultural machinery business with a strong reputation.
- Benefits: Competitive salary, bonus scheme, generous holiday, and employee wellbeing services.
- Other info: Opportunities for growth and ongoing training in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Strong admin skills, excellent communication, and a can-do attitude required.
The predicted salary is between 28000 - 32000 £ per year.
About The Company
Farol Ltd is an extremely successful family-owned, multisite agricultural and groundcare machinery business and one of the largest John Deere dealerships in the UK. Established in 1976 and now employing 300 people, we are the market leaders in agriculture, groundcare and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, TurfCo, Weidenmann and Stihl along with many other high-end brands.
About The Role
We have an exciting new opportunity for a Proactive Service Advisor to join our Golf & Turf Service Department at our head office in Milton Common near Thame. Your role will be working with the Group Golf & Turf Service Manager and their team of Service Advisors to ensure the smooth running of day to day activities within the workshops.
Your main duties will include:
- Using our in-house developed tools to proactively develop sales revenue through the promotion of our Service department to existing and new customers.
- Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill.
- Reporting out on proactive service opportunities won, lost and ongoing open opportunities.
- Assisting with the day to day management of a team of approximately 20 technicians.
- Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise.
- Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first-class standard of service at all times.
- Proactively follow-up with customers following high value repairs and services.
The ideal candidate will have a very strong administration background with excellent communication and customer service skills! As this role involves a lot of outbound telephone calls, we require someone who is confident over the phone.
About You
The right candidate will have the below skills:
- Exceptionally strong administration and organisational skills.
- Excellent communication and customer service skills, particularly confident when speaking to customers over the phone.
- A “Can-Do” attitude with the ability to remain calm under pressure.
- The ability to develop and maintain positive working relationships.
- The ability to work individually and as part of a team.
- Strong interpersonal skills.
- Strong IT skills (Microsoft Excel, Outlook etc with the ability to quickly learn to use new, previously unfamiliar software).
- Attention to detail and accuracy.
About The Package
Basic salary of approximately £28-£32k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee wellbeing and financial planning service.
Farol is one of the largest John Deere dealers in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make them unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.
Growth and development are inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.
Proactive Service Advisor (Golf & Turf) employer: Farol
Contact Detail:
Farol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Service Advisor (Golf & Turf)
✨Tip Number 1
Get to know the company inside out! Research Farol Ltd, their values, and the products they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calls, we recommend doing mock calls with friends or family. This will boost your confidence and help you communicate effectively during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed tasks in previous roles. Use specific examples to demonstrate your ability to juggle multiple responsibilities, just like you would in the Proactive Service Advisor position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Proactive Service Advisor (Golf & Turf)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Proactive Service Advisor role. Highlight your strong administration skills and any relevant experience in customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for the role. Don’t forget to mention your 'Can-Do' attitude and how you handle pressure.
Show Off Your IT Skills: Since strong IT skills are a must, make sure to mention your proficiency with Microsoft Excel and Outlook. If you've used any scheduling or planning tools before, give us the lowdown on that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Farol
✨Know Your Stuff
Before the interview, make sure you research Farol Ltd and their services thoroughly. Understand their position in the market, especially regarding John Deere products. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your strong communication skills and 'Can-Do' attitude.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific situations where you had to manage multiple tasks or deal with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Team Spirit
Farol values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal, and emphasise your ability to maintain positive working relationships within a team.