Farol Ltd is an extremely successful family-owned, multisite agricultural and groundcare machinery business and the largest John Deere dealership in the UK. Established in 1976 and now employing 280 people, we are the market leaders in agriculture, groundcare and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, TurfCo, Weidenmann and Stihl along with many other high-end brands.
We have an exciting opportunity for a Service Advisor to join our Golf & Turf Service Department at our head office in Milton Common near Thame. Your role will be working with the team team of Service Advisors to ensure the smooth running of day to day activities within the workshops.
Your main duties will include:
- Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill
- Dealing with proactive and reactive service and breakdown enquiries via telephone and email
- Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise
- Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customer
- Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first-class standard of service at all times
The successful candidate will need to have previous experience, ideally within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor/Administrator.
The right candidate will have the below skills:
- A “Can-Do” attitude with the ability to remain calm under pressure
- The ability to develop and maintain positive working relationships
- The ability to work individually and as part of a team
- Strong communication and interpersonal skills
- IT skills (Microsoft Excel, Outlook etc with the ability to quickly learn to use new, previously unfamiliar software)
- Attention to detail and accuracy
Hours of work
Monday to Friday 8am - 5pm
8am - 12pm Saturdays on a rota basis, likely to be 1 in 5 or 6 Saturdays
Office based (OX9 2NZ)
Package details
Basic salary of circa £32k - £35k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.
Farol the largest John Deere dealers in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make them unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.
Growth and development are inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.
