At a Glance
- Tasks: Administer extended warranty programmes and ensure excellent customer service.
- Company: Join Farol Ltd, the largest John Deere dealership in the UK.
- Benefits: Competitive salary, up to 25 days holiday, and employee discounts.
- Other info: Dynamic environment with opportunities for training and skill development.
- Why this job: Be part of a family-owned business that values teamwork and personal growth.
- Qualifications: Strong organisational skills and customer-focused communication.
The predicted salary is between 32000 - 35000 £ per year.
About the Company
Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK. Established as a family business in 1976, Farol today is made up of 280 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products. Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.
About The Role
The Extended Warranty & Service Contracts Coordinator is responsible for the administration of extended warranty programmes, manufacturer warranty registrations and customer service contracts across the business. Working closely with Sales, Service and Warranty teams, the role ensures extended warranty applications, machine registrations and service contracts are processed accurately, efficiently and in line with manufacturer requirements. The role is central to delivering an excellent customer experience while supporting contract compliance, service plan administration and the ongoing growth of Farol's aftersales offering.
Key Responsibilities
- Extended Warranty Administration
- Process John Deere PowerGard and other extended warranty applications accurately and within agreed timescales
- Prepare and issue customer documentation for electronic signature
- Monitor outstanding documentation and proactively follow up with customers
- Respond to customer enquiries relating to extended warranty applications and documentation
- Process warranty transfers, amendments and renewals where applicable
- Manufacturer Warranty Registration
- Register John Deere and Kramer machines for manufacturer warranty
- Ensure warranty registrations align with extended warranty and service contract start dates
- Process machine re-registrations and dealer transfers using manufacturer systems
- Maintain accurate manufacturer records and resolve any discrepancies
- Service Contracts
- Produce quotations for planned maintenance and service contracts
- Set up customer service contracts following machine sales
- Ensure contracts are activated accurately and within agreed timescales
- Support the administration of Gold maintenance plans and associated compliance requirements
- Assist with contract renewals and fleet contract administration
- Contract Monitoring
- Monitor machine operating hours to ensure service plans remain aligned with customer usage
- Support proactive reviews of fleet contracts and identify contracts approaching renewal
- Assist in maintaining compliance across all customer maintenance agreements
- Produce maintenance booklets and supporting customer documentation
Person Specification
Essential
- Previous experience in a busy administrative or coordination role
- Excellent organisational skills and exceptional attention to detail
- Strong written and verbal communication skills
- A customer-focused approach with the confidence to communicate professionally by telephone and email
- Ability to prioritise workloads and manage multiple tasks simultaneously
- Good IT skills, including Microsoft Office applications
- Ability to learn manufacturer systems and internal software
Desirable
- Experience of warranty administration, service contracts or maintenance agreements
- Experience within agriculture, automotive, construction or a similar technical industry
- Knowledge of John Deere systems, SVAP or equivalent manufacturer portals
- Experience using CRM or ERP business systems
About The Benefits:
We can offer a highly competitive annual salary of £32-35k dependent on experience, up to 25 days holiday (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme.
Why come to Farol?
Farol is the leading John Deere dealership in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make our team members unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature. We can offer an environment where Teamwork is key and where you can truly develop new skills and flourish. Working closely with the John Deere team, we can provide all the product and systems training you need to transfer your mechanical/technical skills from other industries.
Extended Warranty & Service Contracts Coordinator employer: Farol
Farol Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As the largest John Deere dealership in the UK, we provide our team with competitive salaries, generous holiday allowances, and unique benefits like employee discounts and a cycle to work scheme. Join us in a family-owned environment where your contributions are valued, and you can thrive in a fast-paced, customer-focused role as a Finance Onboarding Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Extended Warranty & Service Contracts Coordinator
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like Farol often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
We think you need these skills to ace Extended Warranty & Service Contracts Coordinator
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what Farol does. This can really set you apart from other candidates.
How to prepare for a job interview at Farol
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with Farol will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at Farol.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with Farol.
