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- Tasks: Join our Centralised Parts team to deliver top-notch service and support customers efficiently.
- Company: Farol Ltd, the largest John Deere dealership in the UK, thriving since 1976.
- Benefits: Competitive salary, generous holiday, employee discounts, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for skill development and career progression.
- Why this job: Be part of a family-owned business where your contributions are valued and growth is encouraged.
- Qualifications: Experience in customer service or parts advisory roles; agricultural knowledge is a plus.
The predicted salary is between 30000 - 34000 £ per year.
About the Company
Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business. We are the largest John Deere dealership in the UK, with an annual turnover of close to £200m. Established as a family business in 1976, Farol today is made up of 300 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.
About the role
We have an exciting opportunity for an individual to join our Centralised Parts department at our Milton Common Head Office. You will play a key role within the team, using our industry leading systems and tools to deliver a first class service to both internal and external customers. Working as a member of our Centralised Parts team, your role will be to handle incoming parts enquiries and proactive sales for all 7 depots, supporting customers (both internal and external) efficiently and accurately. Your main priority is ensuring our customer service levels meet our customers' needs whilst maintaining a first class standard of service at all times.
Your key responsibilities will be to:
- Manage incoming calls and digital enquiries, ensuring all customer requests are handled promptly and professionally
- Prepare and process parts quotations and orders accurately and efficiently
- Serve retail customers at the counter, delivering a high standard of customer service
- Identify and supply correct parts using manufacturer catalogues and internal systems
- Liaise with suppliers and internal departments to source parts and resolve queries
- Proactively develop retail parts sales through customer engagement and upselling
- Support the smooth operation of the centralised parts function, contributing to team performance targets
About You
The ideal candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Parts Advisor. However, Parts Advisors from other industries will also be considered. We are looking for someone with the following key skills & attributes:
- Strong communication skills with the ability to handle customer enquiries professionally across telephone, email and digital channels
- Experience working in a fast-paced, customer-focused environment with the ability to prioritise and manage a varied workload
- Confident in dealing with both retail counter customers and remote enquiries within a centralised team
- Agricultural, groundcare or plant product knowledge would be advantageous
- Commercially aware with a proactive approach to generating sales and maximising upselling opportunities
- Strong attention to detail, particularly when processing quotations, orders and payments
- Good IT skills with confidence using multiple systems simultaneously
About The Package
Basic salary in the region of £30,000 to £34,000 dependent on experience, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme.
Hours of work: 8am - 5pm/5.30 Monday to Friday plus Saturday mornings on a rota basis.
Why come to Farol?
Farol is the leading John Deere dealership in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make our team members unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.
Growth and development is inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and ongoing training. We can offer an environment where teamwork is key and where you can truly develop new skills and flourish.
What do our Team Members say about us?
- Great company attitude with friendly and approachable Managers/Directors
- Lovely place to work. Good group of people to support new employees during day to day operations.
- A good Company to work for and the whole team are friendly.
- The Management are very approachable and have an open door policy.
- As the Company are continually growing there are lots of opportunities for employees to progress.
- I feel valued as an employee and enjoy my job.
- I love working for a family business as I've come from a more corporate environment.
- Owners are hands on and very approachable.
- It is a fast paced and busy environment but no such thing as a typical day for me.
- There are great learning opportunities here and ability to progress in the business.
Centralised Parts Advisor - Milton Common employer: Farol
Contact Detail:
Farol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centralised Parts Advisor - Milton Common
✨Tip Number 1
Network like a pro! Reach out to people in the agricultural and groundcare industries, especially those who work at Farol. A friendly chat can go a long way in making you stand out when it comes to interviews.
✨Tip Number 2
Prepare for your interview by brushing up on your product knowledge. Familiarise yourself with John Deere and other brands Farol works with. Showing that you know your stuff will impress the hiring team!
✨Tip Number 3
Practice your communication skills! Since you'll be handling customer enquiries, being able to articulate your thoughts clearly is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Farol family.
We think you need these skills to ace Centralised Parts Advisor - Milton Common
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centralised Parts Advisor role. Highlight any relevant experience in customer service or parts advising, especially in agricultural or groundcare sectors. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Farol and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Farol!
How to prepare for a job interview at Farol
✨Know Your Products
Familiarise yourself with agricultural and groundcare products, especially those from John Deere. Being able to discuss specific parts and their applications will show your genuine interest and knowledge in the industry.
✨Practice Customer Scenarios
Prepare for common customer service scenarios you might face as a Parts Advisor. Think about how you would handle difficult enquiries or upselling opportunities, and practice your responses to demonstrate your communication skills.
✨Showcase Your IT Skills
Since the role involves using multiple systems, be ready to discuss your experience with technology. Bring examples of how you've efficiently managed digital enquiries or processed orders in previous roles to highlight your capabilities.
✨Emphasise Teamwork
Farol values teamwork, so be prepared to share examples of how you've successfully collaborated with others in a fast-paced environment. Highlight your ability to support team performance targets and contribute positively to the workplace culture.