At a Glance
- Tasks: Join our team to schedule and manage service work for our customers using cutting-edge technology.
- Company: Farol Ltd, the largest John Deere dealership in the UK, with a family-owned culture.
- Benefits: Competitive salary, performance bonuses, increasing holiday entitlement, and a company pension.
- Other info: Enjoy a supportive environment with opportunities for career growth and development.
- Why this job: Be part of a dynamic team delivering top-notch service in a growing industry.
- Qualifications: Experience in agricultural or technical roles preferred, but all backgrounds considered.
The predicted salary is between 32000 - 36000 £ per year.
About the Company
Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK. Established as a family business in 1976, Farol today is made up of over 280 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products. Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.
About the Role
We have an exciting new opportunity for an individual to join our growing Centralised Service department at our Milton Common Head Office. You will be an integral part of the team and will use our cutting-edge tools and technology to provide a first class service to our customers. You will be proactively planning & scheduling work centrally for 6 depots; your role will be to communicate with customers (both internal and external), and to allocate and schedule work to our technicians across the group. Your main priority is ensuring our customer service levels meet our customers’ needs whilst maintaining a first-class standard of service at all times.
Your main duties will include:
- Answering incoming telephone calls from customers and taking the appropriate action
- Utilising our scheduler and planning tools, allocating work for the technicians based on their expertise and skill
- Keeping in regular contact with customers throughout the job process – from initial contact to providing estimates, keeping the customer informed about timescales, through to invoicing once the work has been carried out
- Liaising with colleagues from other departments
- Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers
About You
The ideal candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor. However, Service Administrators/Advisors from other industries will also be considered.
Package details
Basic salary in the region of £32,000 - £36,000 dependent on experience, performance related bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.
Hours of work
8am - 5pm Monday to Friday Out of hours on call rota
Central Service Advisor employer: Farol
Farol Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As the largest John Deere dealership in the UK, we provide our team with competitive salaries, generous holiday allowances, and unique benefits like employee discounts and a cycle to work scheme. Join us in a family-owned environment where your contributions are valued, and you can thrive in a fast-paced, customer-focused role as a Finance Onboarding Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Central Service Advisor
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like Farol often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
We think you need these skills to ace Central Service Advisor
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what Farol does. This can really set you apart from other candidates.
How to prepare for a job interview at Farol
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with Farol will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at Farol.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with Farol.
