At a Glance
- Tasks: Support a dynamic team in managing service operations and enhancing customer satisfaction.
- Company: Join a leading Golf & Turf service department at our head office in Milton Common.
- Benefits: Competitive salary, bonus scheme, generous holiday, and employee wellbeing services.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a proactive team making a real difference in customer service.
- Qualifications: Strong admin, communication skills, and a positive attitude under pressure.
The predicted salary is between 28000 - 32000 € per year.
About the Role
We have an exciting new opportunity for a Proactive Service Advisor to join our Golf & Turf Service Department at our head office in Milton Common near Thame. Your role will be working with the Group Golf & Turf Service Manager and their team of Service Advisors to ensure the smooth running of day to day activities within the workshops.
Your main duties will include:
- Using our in-house developed tools to proactively develop sales revenue through the promotion of our Service department to existing and new customers
- Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill
- Reporting out on proactive service opportunities won, lost and ongoing open opportunities
- Assisting with the day to day management of a team of approximately 20 technicians
- Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise
- Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first-class standard of service at all times
- Proactively follow-up with customers following high value repairs and services
About You
The right candidate will have the below skills:
- Exceptionally strong administration and organisational skills
- Excellent communication and customer service skills, particularly confident when speaking to customers over the phone
- A “Can-Do” attitude with the ability to remain calm under pressure
- The ability to develop and maintain positive working relationships
- The ability to work individually and as part of a team
- Strong interpersonal skills
- Strong IT skills (Microsoft Excel, Outlook etc with the ability to quickly learn to use new, previously unfamiliar software)
- Attention to detail and accuracy
About The Package
Basic salary of approximately £28-£32k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee wellbeing and financial planning service.
Proactive Service Advisor (Golf & Turf) in Thame employer: Farol Ltd
Join our dynamic team at the head office in Milton Common, where we prioritise a supportive work culture that fosters employee growth and development. As a Proactive Service Advisor, you'll benefit from a competitive salary, generous holiday allowance, and a bonus scheme, all while working in an environment that values collaboration and excellence in customer service. With opportunities to enhance your skills and contribute to a thriving service department, this role offers a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Proactive Service Advisor (Golf & Turf) in Thame
✨Tip Number 1
Network like a pro! Reach out to people in the golf and turf industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. Tailor your conversation to highlight how you can contribute to their service department.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Proactive Service Advisor (Golf & Turf) in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Proactive Service Advisor role. Highlight your strong administration, organisational, and customer service skills to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our Golf & Turf Service Department. Share specific examples of how you've successfully managed similar tasks or challenges in the past.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and friendly – just like how you'd speak to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Farol Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Proactive Service Advisor. Familiarise yourself with the Golf & Turf Service Department's operations and the tools they use. This will help you speak confidently about how your skills align with their needs.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully interacted with customers in the past, especially over the phone. This will demonstrate your ability to maintain positive relationships.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where your organisational skills made a difference, especially in a busy environment. This will show that you can handle the day-to-day activities of the workshop smoothly.
✨Emphasise Your Team Spirit
This role involves working closely with a team of technicians, so highlight your ability to collaborate. Share experiences where you contributed to a team’s success or helped resolve conflicts. This will illustrate your capability to work well both individually and as part of a team.
