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- Tasks: Support our Golf & Turf team by managing service operations and enhancing customer satisfaction.
- Company: Join Farol Ltd, a leading family-owned John Deere dealership with a strong community focus.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and a supportive work environment.
- Other info: Experience job security and ongoing training in a forward-thinking company.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: Strong communication skills, a positive attitude, and the ability to work well in a team.
The predicted salary is between 30000 - 32000 ÂŁ per year.
About The Company
Farol Ltd is an extremely successful family‑owned, multisite agricultural and groundcare machinery business and one of the largest John Deere dealerships in the UK. Established in 1976 and now employing 300 people, we are the market leaders in agriculture, groundcare and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, TurfCo, Weidenmann and Stihl along with many other high‑end brands.
About The Role
We have an exciting new opportunity for a Proactive Service Advisor to join our Golf & Turf Service Department at our head office in Milton Common near Thame. Your role will be working with the Group Golf & Turf Service Manager and their team of Service Advisors to ensure the smooth running of day to day activities within the workshops.
Main Duties
- Using our in‑house developed tools to proactively develop sales revenue through the promotion of our Service department to existing and new customers.
- Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill.
- Reporting out on proactive service opportunities won, lost and ongoing open opportunities.
- Assisting with the day to day management of a team of approximately 20 technicians.
- Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise.
- Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first‑class standard of service at all times.
- Proactively follow‑up with customer following high value repairs and services.
About You
Skills
- Excellent communication and customer service skills, particularly confident when speaking to customers over the phone.
- A “Can‑Do” attitude with the ability to remain calm under pressure.
- The ability to develop and maintain positive working relationships.
- The ability to work individually and as part of a team.
- Strong interpersonal skills.
- Strong IT skills (Microsoft Excel, Outlook etc with the ability to quickly learn to use new, previously unfamiliar software).
- Attention to detail and accuracy.
About The Package
Basic salary of approximately £30-£32k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service. Farol is one of the largest John Deere dealers in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make them unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature. Growth and development are inevitable within our forward‑thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on‑going training.
Proactive Service Advisor (Golf & Turf) employer: Farol Ltd
Contact Detail:
Farol Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Service Advisor (Golf & Turf)
✨Tip Number 1
Get to know the company inside out! Research Farol Ltd, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and a team of technicians, being able to express yourself clearly and confidently is key. Try role-playing scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your 'Can-Do' attitude! During interviews or networking, share examples of how you've tackled challenges in the past. This will demonstrate your resilience and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After any interview or meeting, drop a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Proactive Service Advisor (Golf & Turf)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Proactive Service Advisor role. Highlight your customer service experience and any relevant IT skills, as these are key for us at Farol Ltd.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your 'Can-Do' attitude and how you can contribute to our team. Be sure to mention your ability to handle pressure and maintain positive relationships.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just like we like it!
How to prepare for a job interview at Farol Ltd
✨Know Your Stuff
Before the interview, make sure you research Farol Ltd and their products, especially in the Golf & Turf sector. Familiarise yourself with John Deere and other brands they represent. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Proactive Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing solutions.
✨Demonstrate Your Can-Do Attitude
Prepare examples from your past experiences where you've tackled challenges with a positive mindset. Highlight situations where you remained calm under pressure or went the extra mile for a customer. This will resonate well with the company’s values.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the tools you'll be using. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.