Golf & Turf Service Advisor - Milton Common

Overview

Farol Ltd is an extremely successful family-owned, multisite agricultural and groundcare machinery business and the largest John Deere dealership in the UK. Established in 1976 and now employing over 300 people, we are the market leaders in agriculture, groundcare and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, TurfCo, Weidenmann and Stihl along with many other high-end brands.

We have an exciting new opportunity for a Service Advisor to join our Golf & Turf Aftersales Department at our head office in Milton Common near Thame. Your role will be working with the Group Golf & Turf Service Manager and the team of Service Advisors to ensure the smooth running of day to day activities within the workshops.

Responsibilities

• Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill
• Dealing with proactive and reactive service and breakdown enquiries via telephone and email
• Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may aris e
• Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customer
• Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first-class standard of service at all times

Requirements

• The successful candidate will need to have previous experience, ideally within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor/Administrator.

Skills

• A “Can-Do” attitude with the ability to remain calm under pressure
• The ability to develop and maintain positive working relationships
• The ability to work individually and as part of a team
• Strong communication and interpersonal skills
• IT skills (Microsoft Excel, Outlook etc with the ability to quickly learn to use new, previously unfamiliar software)
• Attention to detail and accuracy

Hours

Hours of work

Monday to Friday 8am – 5pm

8am – 12pm Saturdays on a rota basis, likely to be 1 in 5 or 6 Saturdays

Office based (OX9 2NZ)

Remuneration

Basic salary of approximately £30-£35k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.

About Farol

Farol is the largest John Deere dealer in the UK with a people-centred approach. We value expertise, skills and professionalism and reward everyone\\\’s contribution, recognising passion, dedication, approachability and going the extra mile as part of our culture.

Growth and development are inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and ongoing training.

Experience

Candidates will ideally have previous experience either in a mechanical/technical position or as a Service Advisor/Administrator.