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- Tasks: Handle customer enquiries and manage parts sales for our Centralised Parts team.
- Company: Join a leading company in the agricultural and groundcare industry.
- Benefits: Competitive salary, generous holiday, pension scheme, and employee discounts.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team delivering top-notch service and making a real impact.
- Qualifications: Experience in parts advising or related industries; strong communication skills required.
The predicted salary is between 30000 - 34000 £ per year.
We have an exciting opportunity for an individual to join our Centralised Parts department at our Milton Common Head Office. You will play a key role within the team, using our industry leading systems and tools to deliver a first class service to both internal and external customers. Working as a member of our Centralised Parts team, your role will be to handle incoming parts enquiries and proactive sales for all 7 depots, supporting customers (both internal and external) efficiently and accurately. Your main priority is ensuring our customer service levels meet our customers' needs whilst maintaining a first class standard of service at all times.
Your Key Responsibilities Will Be To:
- Manage incoming calls and digital enquiries, ensuring all customer requests are handled promptly and professionally.
- Prepare and process parts quotations and orders accurately and efficiently.
- Serve retail customers at the counter, delivering a high standard of customer service.
- Identify and supply correct parts using manufacturer catalogues and internal systems.
- Liaise with suppliers and internal departments to source parts and resolve queries.
- Proactively develop retail parts sales through customer engagement and upselling.
- Support the smooth operation of the centralised parts function, contributing to team performance targets.
About You:
The ideal candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Parts Advisor. However, Parts Advisors from other industries will also be considered.
We Are Looking for Someone with the Following Key Skills & Attributes:
- Strong communication skills with the ability to handle customer enquiries professionally across telephone, email and digital channels.
- Experience working in a fast‑paced, customer‑focused environment with the ability to prioritise and manage a varied workload.
- Confident in dealing with both retail counter customers and remote enquiries within a centralised team.
- Agricultural, groundcare or plant product knowledge would be advantageous.
- Commercially aware with a proactive approach to generating sales and maximising upselling opportunities.
- Strong attention to detail, particularly when processing quotations, orders and payments.
- Good IT skills with confidence using multiple systems simultaneously.
About the Package:
Basic salary in the region of £30,000 to £34,000 dependent on experience, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme.
Hours of Work:
8 am – 5 pm/5:30 pm Monday to Friday plus Saturday mornings on a rota basis.
Centralised Parts Advisor - Milton Common employer: Farol Ltd
Contact Detail:
Farol Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centralised Parts Advisor - Milton Common
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Role-play with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Be proactive during your interview! Think of ways you can contribute to the team’s performance targets and upselling opportunities. Share specific examples from your past experiences that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Centralised Parts team at Milton Common.
We think you need these skills to ace Centralised Parts Advisor - Milton Common
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer service or parts advising, especially in the agricultural or plant industries. We want to see how you can bring your unique experience to our Centralised Parts team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your strong communication skills and any relevant experience with parts sales or customer service.
Show Off Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional, just like we aim to be with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Farol Ltd
✨Know Your Products
Familiarise yourself with the agricultural, groundcare, and plant products relevant to the role. Being able to discuss specific parts and their applications will show your expertise and enthusiasm for the position.
✨Master Customer Communication
Practice handling customer enquiries across different channels. Prepare for common questions and scenarios you might face, ensuring you can demonstrate your strong communication skills and professionalism during the interview.
✨Showcase Your Sales Skills
Think of examples where you've successfully upsold or engaged customers in previous roles. Be ready to discuss how you can proactively develop retail parts sales and contribute to team performance targets.
✨Demonstrate IT Proficiency
Brush up on your IT skills, especially if you're familiar with multiple systems. Be prepared to discuss how you’ve used technology to manage orders and customer interactions efficiently in past positions.