Healthcare Assistant

Would you like to join our friendly and resoluteteam of clinicians and non-clinicians at a large NHS general practice based inSlough, Berkshire?

We are seeking to appoint one fully trained, motivated and enthusiastic Healthcare Assistant with excellent customer care experience to join our Clinical team within the practice. Healthcare Assistants report directly to one of our Partners. We offer, plus your salary, a good benefits package,as well as the opportunity to work in a supportive and collaborativeenvironment with a diverse committed workforce from different ethnicbackgrounds ensuring the quality of our services to our patients are to a highstandard.

The successful candidate will be an integratedmember of the Clinical and Clinical Administration Team of thirty staff, supporting the clinicians who work in partnership andour patients by conducting clinical support tasks, infection control tasks,restocking and stock rotation. The successful candidate will be based at Farnham Road Practice but would be expected totravel to our other three practices within Slough. The jobdescription, person specification, and benefit package summary for the role areattached.

Main duties of the job

To perform the following tasks safely and efficiently working within agreed protocols.

• Venepuncture
• Ear Syringing
• Removal of sutures andclips
• ECGs
• Urine testing
• Blood pressuremeasurement and monitoring
• Follow up dressings
• Assist with setting upfor minor surgery procedures including dermatology, IUD insertion, removal,Implanon insertion and removal, and minor operations.
• Give advice on healthpromotion including new patient health checks for patients with long termconditions.
• Maintain accurate stockrecords, including liaison with Practice Nurse Team Leads by completing logs ofstock.

About us

Farnham RoadMedical Group (FRMG) started as one Practice with two sites and has grown over the years into an outstanding group of three training GP practices that areapproved by Health Education England. With four clinical sites based in Slough,we now have a team of over 100 people looking after 38,730 patients. Thepractice is committed to innovation in providing high-quality health care forour patients and a protected working and learning environment for our staff.Our team includes pharmacists, nurses, physician associates, paramedics, MSKpractitioners, Mental Health Practitioners, managers, social prescribers, andcare coordinators as well as GPs and a large Patient Services team. Thisresolute team provides an evolving healthcare and medical service to meet thevarying needs of our patients and, in turn, provides what we believe is asustainable model of modern General Practice. We have expanded our expertiseand have transformed how we provide medical services to try to ensure we meetthe demands of Sloughs diverse population.

Our vision is simple: Putting Patients First and providing services thattailor to their needs, which we strive to achieve through brilliant leadership,mentoring, teamwork, communication, problem sharing and solving, support,integrity, fun, training, education, and continued development.

Job responsibilities

Clinical Responsibilities

To perform the following tasks safely & efficiently working within agreed protocols.

• Venepuncture
• Ear Syringing
• Removal of sutures & clips
• ECGs
• Urine testing
• Blood pressure measurement and monitoring
• Follow up dressings
• Arrange the lending of & teaching patients how to use home & 24hour blood pressure machines.
• Assist with setting up for minor surgery procedures including dermatology, IUD insertion and removal and implanon insertion and removal and minor ops.
• Teaching of inhaler technique.
• Assisting with annual diabetic reviews.
• Giving advice on health promotion including new patient health checks for patients with long term conditions.
• Act on yellow flag reminders where appropriate.
• Assisting with the recall of patients for review.
• Computerisation of letters & notes.
• Stock checks and reordering stock on a weekly basis.
• Record fridge temperatures and promptly report temperature variation from standard.
• Check stock in all clinical rooms as agreed.
• Order replacement stock and restock clinical rooms by liaising with Admin team.
• Maintain accurate stock records, including liaison with Practice Nurse Team Leaders by completing logs of stock .
• Sterilise the ear syringe monthly using a Milton tablet & record in the log book.

Other Responsibilities

Recognise and work within own competence and in accordance with the national and local guidelines Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

• Awareness of and compliance with all relevant practice policies and guidelines
• Reporting on Significant Events
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records on EMIS Web.
• Contributing to the summarising of patient records and SNOMED-coding patient data
• Participate in regular staff training sessions to ensure development of skills and knowledge; to assess own learning needs and undertake learning as appropriate.
• Participate in clinical, multi‑disciplinary and whole team meetings.
• Observe and comply with all appropriate statutory requirements in relation to Child and Adult Safeguarding and to be familiar with the reporting process should this be required.
• Attending training where appropriate.

Quality

• Strive to maintain quality within the organisation
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.
• Be an ambassador for FRMG, displaying commitment and loyalty to the Group at all times and treating internal practice discussions as confidential.

Person Specification

Qualifications

• GCSE grade A to C in English & maths
• Certificate of competence in phlebotomy

Experience

• To have a minimum of 1 year experience in primary care.
• Have an awareness of clinical governance and knowledge of patient group directions and associated policy.
• Good standard of literacy and numeracy.
• Be initiative‑taking with excellent timekeeping.
• Good IT knowledge and exceptional knowledge of Microsoft Package.
• Can build a rapport with our patients from different ethnic backgrounds, always demonstrating empathy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13 to £14 an hour pay review on successful completion of probation