Senior Technical Support Analyst in Leeds

Overview

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. It also sells direct to consumers through a network of resellers, and our CPC business in the UK. Farnell Global has been part of Avnet since 2016, supporting customers at every stage of the product life cycle with end-to-end delivery and product design.

Job Summary: In this role you will be working under a Distribution Systems Manager with over 28 years of experience at Farnell. You will collaborate with an extended team of technical analysts and provide onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. You will install and configure technologies and applications on supported operating systems and platforms, provide support for peripheral devices (printers, scanners), and collaborate with other support teams to restore service and resolve problems.

Responsibilities

• Handle end user requests for hardware and software for supported clients.
• Troubleshoot technical computing problems and provide end user support for internal customer problem ticket resolution.
• Update assigned problem tickets.
• Escalate issues as appropriate.
• Track and maintain site documentation, configurations, and maintenance.
• Complete special assignments and project work as needed.
• May contribute to desktop/laptop software evaluations and upgrades.
• May interface with third party vendors to resolve hardware/software issues.
• Other duties as assigned.

Job specifics

• Thorough knowledge of principles, theories and concepts in the area of discipline. Competent in all job functions and has a general understanding of industry practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. Refers to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires judgment and discretion. May receive limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent the department internally or externally.
• Actions may impact the success of the department and/or the organization. Errors may cause delays or require additional resources to remedy.

What about you?

• Several years of IT support or technical analyst experience, with exposure to distribution/warehouse environments.
• Strong knowledge of Warehouse Management Systems (WMS) and related supply chain applications.
• Experience supporting hardware in distribution centres (RF scanners, label printers, handheld devices, conveyors, automation systems).
• Hands-on experience with incident, problem, and change management.
• Ability to resolve complex technical issues quickly in high-pressure environments.
• Strong communication and collaboration skills for working with operations teams and stakeholders across the business.
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) preferred but not essential.
• Relevant certifications a plus: ITIL Foundation, CompTIA A+/Network+, vendor-specific WMS or ERP training.

What’s in it for you?

• A competitive salary package and a supportive team environment with a common goal.
• A strong open-door policy within management.
• Tools and opportunities to further your career.
• Pension scheme
• Simply Health Medical Cover
• 25 days holiday plus bank holidays with option to buy additional holiday
• Free onsite parking
• Flexible home working
• Cycle to work scheme and car salary sacrifice scheme
• Reward schemes

What you’ll be doing day-to-day

• Handle end user requests for hardware and software for supported clients.
• Troubleshoot technical computing problems and provide end user support for internal customer problem ticket resolution.
• Update and manage problem tickets.
• Escalate issues as appropriate.
• Maintain site documentation, configurations, and maintenance.
• Participate in special assignments and project work as needed.
• May contribute to desktop/laptop software evaluations and upgrades.
• May interface with third party vendors to resolve issues.

Equal Opportunity

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you need special assistance or accommodation during the application process, contact our Human Resources Service Center in your region: Americas hrnow@avnet.com, Asia hrnow.asia@avnet.com, EMEA hrnow.EMEA@avnet.eu.

Job Applicant EMEA Imprints