Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Champion customer insights and drive improvements across EMEA.
- Company: Join Farnell, a global leader in technology distribution.
- Benefits: Enjoy competitive salary, hybrid work, and a supportive team culture.
- Why this job: Make a real impact on customer experience and shape the future.
- Qualifications: Experience in customer service and strong analytical skills required.
- Other info: Collaborative environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Location: Leeds (Hybrid)
Department: Customer Experience
Type: Permanent
Job Summary
Farnell, an Avnet Company is looking for a Customer Experience Manager – EMEA. The primary responsibilities are to represent the voice of the customer across the regions, ensuring that customer insights, feedback and trends are translated into actionable improvements. The role works cross‑functionally and as part of the global Customer Experience (CX) organisation, collaborating with teams in EMEA, APAC and North America to promote a consistent, high‑service culture and support continuous improvement across the end‑to‑end customer journey. This role is based in Leeds, and you will be expected to work a minimum of 3 days per week in the office.
What’s in it for you?
- A supportive team environment where everyone really is working toward the same goal.
- A strong open-door policy within management.
- An environment where you will be given the tools and opportunities to further your career.
- Pension scheme (matched up to 8%).
- Company car salary sacrifice scheme.
- Simply Health Medical Scheme.
- 25 days holiday plus bank holidays with option to buy additional holiday.
- Free Onsite Parking and free onsite gym.
- Flexible hybrid working.
- Cycle to work Scheme.
- Reward schemes.
What Will You Be Doing?
- Customer Insights & Analysis: Acting as the customer advocate for the EMEA region. Analysing customer data, trends and feedback to highlight improvement opportunities. Creating clear and insightful reports for leadership and key partners.
- Customer Feedback Management: Owning and optimising customer feedback programmes across EMEA. Ensuring insights are consistently captured and effectively used. Collaborating with global CX teams to align methodology and reporting.
- Continuous Improvement: Mapping and reviewing customer journeys to identify pain points. Recommending and supporting changes to processes, policies and propositions. Working with operational, commercial and digital teams to embed improvements.
- Cross‑Functional Collaboration: Building strong relationships across EMEA and global stakeholder groups. Helping teams understand customer metrics, themes and priorities. Sharing best practices and contributing to global CX projects.
- Customer Culture & Engagement: Promoting a customer‑centric mindset across Farnell. Celebrating customer excellence and highlighting development areas. Supporting training, communication and workshops that build CX capability.
Decision Making Authority
- Make: Improvements to process or practice that drive an enhanced customer experience based on our existing proposition.
- Recommend: Ways in which the organisation can respond to the changing needs of our customers – process or proposition. Improvements for collecting and then enacting upon customer feedback. Investment to drive improvements to the customer experience.
What About You?
You’ll Bring:
- Experience in customer experience, service, operations or continuous improvement.
- Strong analytical skills with the ability to interpret customer and performance data.
- Confident communication and influencing skills, including working with senior stakeholders.
- A collaborative approach and experience working across functions and regions.
- A passion for advocating on behalf of customers and driving improvement.
It Would Be Great If You Also Have:
- Experience in B2B, distribution, e‑commerce or service environments.
- Experience working within global or multi‑region teams.
- A commercial understanding of customer value and business drivers.
If you’re passionate about championing the customer and want to shape the future of customer experience at Farnell, we’d love to hear from you.
Customer Experience Manager - EMEA in Leeds employer: Farnell Global
Contact Detail:
Farnell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - EMEA in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Experience Manager. Highlight your analytical skills and passion for customer advocacy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Experience Manager - EMEA in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you advocate for customers and drive improvements, so share specific examples that highlight your passion!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how your background aligns with our needs, so don’t hold back on showcasing relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible and avoid jargon. This helps us quickly grasp your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Farnell Global
✨Know Your Customer Insights
Before the interview, dive deep into Farnell's customer insights and feedback mechanisms. Familiarise yourself with their current strategies and think about how you can contribute to enhancing these processes. Being able to discuss specific examples of customer data analysis will show your analytical skills and passion for customer advocacy.
✨Showcase Your Cross-Functional Experience
This role requires collaboration across various teams. Prepare examples from your past experiences where you've successfully worked with different departments. Highlight how you built relationships and drove improvements, as this will demonstrate your ability to thrive in a cross-functional environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential pain points in customer journeys and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Continuous Improvement
Farnell is looking for someone who can drive continuous improvement. Be ready to discuss your experience with process optimisation and how you've implemented changes based on customer feedback. Sharing specific outcomes from your initiatives will make your case stronger.