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- Tasks: Welcome guests with warmth and professionalism, ensuring memorable experiences from arrival to departure.
- Company: Join The Fish Hotel, an award-winning hotel known for relaxed luxury and thoughtful hospitality.
- Benefits: Earn £12.60 per hour, enjoy 30 days holiday, and receive tips plus various discounts.
- Why this job: Be the first friendly face guests see and create unforgettable moments in a beautiful setting.
- Qualifications: A passion for hospitality and excellent communication skills are essential.
- Other info: Career progression opportunities and a supportive, inclusive work environment await you.
The predicted salary is between 10 - 13 £ per hour.
Love making people feel instantly at home? We're looking for a warm, professional and intuitive Reception Host to join our friendly Front of House team at The Fish Hotel — one of Farncombe Estate's award-winning hotels, set within our beautiful hillside woodland above Broadway. The Fish is all about relaxed, feel-good luxury... where guests come to switch off, reconnect with nature and enjoy great food, fresh air and thoughtful hospitality.
As a Reception Host, you'll be one of the first faces guests meet, setting the tone for their stay with genuine warmth, confidence and care. From arrival to departure, you'll help ensure every experience feels effortless, personal and memorable.
What you'll be doing:
- Welcoming and hosting guests from arrival to departure with warmth and professionalism
- Checking guests in and out efficiently using our hotel systems
- Anticipating guest needs and delivering thoughtful, personalised service
- Sharing your knowledge of the Estate, The Fish experience and local area
- Handling calls, emails and reservations accurately and professionally
- Liaising closely with housekeeping, food & beverage and wider teams
- Supporting with luggage, guest transport across the Estate, and hosting duties
- Keeping the reception and guest areas welcoming, organised and well presented
The details:
- £12.60 per hour (rising to £12.80 after one year)
- Plus tips
- Meals on duty and uniform provided
- 40 hours per week across 5 days (including weekends)
Why you'll love working here:
- 30 days holiday (rising to 35 after 5 years)
- Birthday lunch on us
- Mental health first aiders & wellbeing support
- High Street discounts & cashback card
- Estate-wide discounts on dining, stays, spa products & more
- £1,000 recognition award to spend however you wish
- £1,000 Refer a Friend bonus
- Premium pay for Christmas & New Year shifts
- Optional low-cost healthcare cash plan
- Free, in-person financial planning advice
- Fully funded apprenticeships
- Career progression across our award-winning hotels — The Fish, Dormy House & Foxhill Manor
At Farncombe, we believe in doing business for good. As a B-Corp certified company and proud members of the Hoteliers' Charter, we're committed to a workplace built on respect, fairness, equality, diversity and opportunity — with wellbeing and development at the heart of what we do. Due to our rural location, you'll need your own transport (WR12 7LJ). If you're ready to join a welcoming, down-to-earth team and help create unforgettable guest experiences, we'd love to hear from you.
Reception Host in Broadway employer: Farncombe Life
Contact Detail:
Farncombe Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Host in Broadway
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Fish Hotel's website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their warm, welcoming environment.
✨Tip Number 2
Practice your people skills! As a Reception Host, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in delivering that effortless, personal service they’re looking for.
✨Tip Number 3
Prepare some thoughtful questions! When you get the chance to chat with the hiring team, ask about their favourite aspects of working at The Fish. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and reinforces your interest in the role.
We think you need these skills to ace Reception Host in Broadway
Some tips for your application 🫡
Show Your Warmth: As a Reception Host, your warmth is key! Make sure to convey your friendly personality in your written application. Use a welcoming tone and share any relevant experiences that highlight your ability to make people feel at home.
Be Professional Yet Personal: While we want to see your personality shine through, remember to keep it professional. Tailor your application to reflect the thoughtful hospitality we value at The Fish Hotel. Mention specific skills or experiences that demonstrate your ability to provide personalised service.
Know Your Stuff: Do a bit of homework about The Fish Hotel and Farncombe Estate. In your application, reference what you love about our ethos and how you can contribute to creating memorable guest experiences. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Farncombe Life
✨Show Your Warmth
As a Reception Host, your warmth is key! Practice greeting friends or family with genuine enthusiasm. This will help you convey that welcoming vibe during the interview, making it clear that you can set the tone for guests' experiences.
✨Know the Estate Inside Out
Familiarise yourself with The Fish Hotel and its surroundings. Research the local area, amenities, and unique features of the hotel. Being able to share interesting facts or recommendations will demonstrate your passion and knowledge, which is crucial for anticipating guest needs.
✨Practice Personalised Service Scenarios
Think of common guest scenarios and how you would handle them. For example, how would you assist a guest with special requests? Practising these situations will help you articulate your approach to delivering thoughtful, personalised service during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the relaxed yet luxurious atmosphere of The Fish Hotel. This shows that you understand the brand and are ready to represent it well from day one.