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- Tasks: Welcome guests and ensure their stay is seamless and memorable.
- Company: Join The Fish Hotel, a friendly and award-winning hotel in beautiful woodland.
- Benefits: Earn £13.45 per hour, enjoy meals on duty, and receive tips.
- Other info: Enjoy 30 days holiday, career progression, and wellbeing support.
- Why this job: Be part of a team that creates unforgettable experiences in a relaxed luxury setting.
- Qualifications: Passion for hospitality and a positive attitude are key; experience is a bonus.
The predicted salary is between 27800 - 28400 £ per year.
Love making people feel instantly at home? We’re looking for a warm, professional and intuitive Guest Services Assistant to join our friendly Front of House team at The Fish Hotel — one of Farncombe Estate’s award-winning hotels, set within our beautiful hillside woodland above Broadway. The Fish is all about relaxed, feel-good luxury... where guests come to switch off, reconnect with nature and enjoy great food, fresh air and thoughtful hospitality.
Reporting to the Reception Manager, you will play an important role in ensuring every guest receives a warm welcome and a seamless stay. You’ll be one of the first faces guests meet, setting the tone for their stay with genuine warmth, confidence and care. From arrival to departure, you’ll help ensure every experience feels effortless, personal and memorable. This is a varied and hands-on role, supporting both the front of house and housekeeping teams. You will assist with guest arrivals and departures, handle requests, transport luggage, and help deliver the personal and anticipatory service that our guests expect. From greeting guests and sharing local recommendations to delivering room items or assisting around the estate, you will help create experiences that are personal, memorable and effortless.
We’re searching for someone who is passionate about hospitality and takes pride in delivering outstanding guest service. You will ideally:
- Be friendly, professional and naturally welcoming
- Enjoy working in a team and supporting colleagues across departments
- Be proactive and able to anticipate guest needs
- Have excellent communication and interpersonal skills
- Take pride in maintaining high standards of cleanliness and presentation
- Have good local knowledge or an interest in learning about the area
- Be able to stay calm and solution-focused when handling guest queries or concerns
Previous hospitality experience is helpful but not essential – a positive attitude and willingness to learn are most important.
The details:
- £13.45 per hour (rising to £13.65 after one year)
- Plus tips
- Meals on duty and uniform provided
- 40 hours per week across 5 days (including weekends)
Why you’ll love working here:
- 30 days holiday (rising to 35 after 5 years)
- Birthday lunch on us
- Mental health first aiders & wellbeing support
- High Street discounts & cashback card
- Estate-wide discounts on dining, stays, spa products & more
- £1,000 recognition award to spend however you wish
- £1,000 Refer a Friend bonus
- Premium pay for Christmas & New Year shifts
- Optional low-cost healthcare cash plan
- Free, in-person financial planning advice
- Fully funded apprenticeships
- Career progression across our award-winning hotels — The Fish, Dormy House & Foxhill Manor
At Farncombe, we believe in doing business for good. As a B-Corp certified company and proud members of the Hoteliers’ Charter, we’re committed to a workplace built on respect, fairness, equality, diversity and opportunity — with wellbeing and development at the heart of what we do.
Due to our rural location, you’ll need your own transport (WR12 7LJ). If you’re ready to join a welcoming, down-to-earth team and help create unforgettable guest experiences, we’d love to hear from you.
Guest Services Assistant - Hotel Porter in Broadway employer: Farncombe Life
Contact Detail:
Farncombe Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant - Hotel Porter in Broadway
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the vibe of The Fish Hotel. This way, when you chat with guests, you can share personal recommendations that make their stay even more special.
✨Tip Number 2
Practice your warm welcome! When you meet guests, a genuine smile and friendly greeting can set the tone for their entire experience. Think about how you can make each interaction feel personal and memorable.
✨Tip Number 3
Show off your teamwork skills! Be ready to jump in and help your colleagues across departments. Whether it’s assisting with luggage or supporting housekeeping, being proactive will show you’re all about that guest-first attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely excited about joining our team at The Fish Hotel!
We think you need these skills to ace Guest Services Assistant - Hotel Porter in Broadway
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Guest Services Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to anticipate guest needs or your excellent communication skills.
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. We can’t wait to hear from you!
How to prepare for a job interview at Farncombe Life
✨Know the Hotel Inside Out
Before your interview, take some time to research The Fish Hotel. Familiarise yourself with its services, amenities, and local attractions. This will not only show your genuine interest in the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Guest Services Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to assist someone. Highlight your friendly and professional nature, as well as your proactive approach to anticipating guest needs.
✨Practice Common Interview Questions
Think about questions you might be asked, such as how you would handle a difficult guest or what makes great customer service. Practising your responses will help you feel more confident and articulate during the interview, allowing your personality to shine through.
✨Dress for Success
Even though the role is hands-on, first impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in the hospitality industry.