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- Tasks: Lead a passionate team to create unforgettable guest experiences at our award-winning hotel.
- Company: Join The Fish Hotel, a beautiful hillside retreat focused on relaxed luxury and exceptional hospitality.
- Benefits: Enjoy 30 days holiday, birthday lunch, discounts, and career progression opportunities.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a supportive environment.
- Qualifications: Experience in hospitality management and a passion for guest service.
- Other info: Be part of a B-Corp certified company committed to fairness and wellbeing.
The predicted salary is between 36088 - 50400 £ per year.
Love leading great hospitality and making people feel instantly at home? We’re looking for an experienced, confident and people-focused Reception Manager to lead our Front of House team at The Fish Hotel — one of Farncombe Estate’s award-winning hotels, set within our beautiful hillside woodland above Broadway. The Fish is all about relaxed, feel-good luxury… where guests come to switch off, reconnect with nature and enjoy exceptional, thoughtful hospitality. As Reception Manager, you’ll play a key role in shaping every guest journey — leading by example, developing your team and ensuring every stay feels personal, seamless and memorable.
What you’ll be doing:
- Leading the day-to-day operation of Reception and Front Office
- Setting and maintaining excellent service standards
- Ensuring a warm, personalised guest experience
- Managing arrivals, departures and special occasions
- Leading, training and developing your team
- Overseeing rotas, staffing and payroll information
- Handling guest feedback and complaints professionally
- Working closely with Housekeeping, F&B and senior leaders
- Ensuring accurate reservations, billing and administration
- Maintaining high standards of presentation and compliance
The details:
- £36,088 per annum
- 40 hours per week across 5 days (including weekends)
- Shifts include: Early: 07:00–15:30 Mid: 09:00–17:30 Late: 14:30–23:00
- Meals on duty and uniform provided
Why you’ll love working here:
- 30 days holiday (rising to 35 after 5 years)
- Birthday lunch on us
- Mental health first aiders & wellbeing support
- High Street discounts & cashback card
- Estate-wide discounts on dining, stays, spa products & more
- £1,000 recognition award
- £1,000 Refer a Friend bonus
- Premium pay for Christmas & New Year
- Optional healthcare cash plan
- Free financial planning advice
- Fully funded apprenticeships
- Career progression across The Fish, Dormy House & Foxhill Manor
At Farncombe, we believe in doing business for good. As a B-Corp certified company and proud members of the Hoteliers’ Charter, we’re committed to fairness, wellbeing, equality and development for all.
Reception Manager - Award Winning Hotel in Broadway employer: Farncombe Estate
Contact Detail:
Farncombe Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Award Winning Hotel in Broadway
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Fish Hotel's unique offerings and values. This way, when you chat with the hiring team, you can show off your passion for their brand and how you can enhance the guest experience.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be leading a team and interacting with guests daily. Role-play common scenarios with friends or family to boost your confidence in handling various situations, from complaints to special requests.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Fish Hotel on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight how your experience aligns with the role of Reception Manager at The Fish Hotel.
We think you need these skills to ace Reception Manager - Award Winning Hotel in Broadway
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you make guests feel at home.
Tailor Your Application: Make sure to tailor your application to the Reception Manager role. Highlight your experience in leading teams and creating memorable guest experiences, as this is what we’re all about at The Fish Hotel.
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your skills. Whether it’s managing a busy reception or handling guest feedback, we want to know how you’ve made an impact in previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Fish Hotel.
How to prepare for a job interview at Farncombe Estate
✨Know the Hotel Inside Out
Before your interview, make sure you research The Fish Hotel thoroughly. Understand its values, the unique guest experience it offers, and its commitment to sustainability. This knowledge will help you demonstrate your passion for the role and how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've successfully managed teams in the past, focusing on training, development, and maintaining high service standards. This will show that you're ready to lead by example.
✨Prepare for Guest Scenarios
Think about potential guest scenarios you might face, such as handling complaints or special requests. Prepare responses that highlight your problem-solving skills and ability to create personalised experiences. This will demonstrate your readiness to ensure every stay is memorable.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the hotel. Ask about team dynamics, opportunities for professional development, or how they measure guest satisfaction. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.