At a Glance
- Tasks: Welcome guests and ensure their stay is seamless and memorable.
- Company: Join The Fish Hotel, a beautiful and award-winning destination.
- Benefits: Earn £13.45 per hour, plus tips, meals, and great perks.
- Other info: Enjoy career growth, discounts, and a supportive work environment.
- Why this job: Be part of a friendly team creating unforgettable experiences in nature.
- Qualifications: Passion for hospitality and a positive attitude are key.
The predicted salary is between 27976 - 30476 € per year.
Location: Broadway
Contract type: Permanent
Job type: Full-Time
Salary: Paid hourly at £13.45 per hour (£27,976 p/a plus approximately £2000-2500 per year in gratuities)
About Us
Love making people feel instantly at home? We’re looking for a warm, professional and intuitive Guest Services Assistant to join our friendly Front of House team at The Fish Hotel — one of Farncombe Estate’s award-winning hotels, set within our beautiful hillside woodland above Broadway. The Fish is all about relaxed, feel‑good luxury … where guests come to switch off, reconnect with nature and enjoy great food, fresh air and thoughtful hospitality.
About the Role
Reporting to the Reception Manager, you will play an important role in ensuring every guest receives a warm welcome and a seamless stay. You’ll be one of the first faces guests meet, setting the tone for their stay with genuine warmth, confidence and care. From arrival to departure, you’ll help ensure every experience feels effortless, personal and memorable. This is a varied and hands‑on role, supporting both the front of house and housekeeping teams. You will assist with guest arrivals and departures, handle requests, transport luggage, and help deliver the personal and anticipatory service that our guests expect. From greeting guests and sharing local recommendations to delivering room items or assisting around the estate, you will help create experiences that are personal, memorable and effortless.
What We’re Looking For
- We’re searching for someone who is passionate about hospitality and takes pride in delivering outstanding guest service.
- You will ideally:
- Be friendly, professional and naturally welcoming
- Enjoy working in a team and supporting colleagues across departments
- Be proactive and able to anticipate guest needs
- Have excellent communication and interpersonal skills
- Take pride in maintaining high standards of cleanliness and presentation
- Have good local knowledge or an interest in learning about the area
- Be able to stay calm and solution‑focused when handling guest queries or concerns
- Prior hospitality experience is helpful but not essential – a positive attitude and willingness to learn are most important
The Details
- £13.45 per hour (rising to £13.65 after one year) plus tips
- Meals on duty and uniform provided
- 40 hours per week across 5 days (including weekends)
Why You’ll Love Working Here
- 30 days holiday (rising to 35 after 5 years)
- Birthday lunch on us
- Mental health first aiders & wellbeing support
- High Street discounts & cashback card
- Estate‑wide discounts on dining, stays, spa products & more
- £1,000 recognition award to spend however you wish
- £1,000 Refer a Friend bonus
- Premium pay for Christmas & New Year shifts
- Optional low‑cost healthcare cash plan
- Free, in‑person financial planning advice
- Fully funded apprenticeships
- Career progression across our award‑winning hotels – The Fish, Dormy House & Foxhill Manor
Our Commitment
At Farncombe, we believe in doing business for good. As a B‑Corp certified company and proud members of the Hoteliers’ Charter, we’re committed to a workplace built on respect, fairness, equality, diversity and opportunity – with wellbeing and development at the heart of what we do. Due to our rural location, you’ll need your own transport (WR12 7LJ). If you’re ready to join a welcoming, down‑to‑earth team and help create unforgettable guest experiences, we’d love to hear from you.
Guest Services Assistant – Hotel Porter employer: Farncombe Estate Ltd
At The Fish Hotel, we pride ourselves on creating a warm and welcoming environment where our team members can thrive. With competitive pay, generous holiday allowances, and a strong commitment to employee wellbeing and development, we offer a supportive work culture that values every individual. Join us in our beautiful hillside location above Broadway, where you can enjoy career progression opportunities across our award-winning hotels while being part of a team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant – Hotel Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can share insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so work on your greeting skills. A friendly smile and a genuine 'hello' can set the tone for a fantastic guest experience right from the start.
✨Tip Number 3
Be proactive! Anticipate what guests might need before they even ask. Whether it’s offering to carry their bags or suggesting a great local restaurant, showing that you care makes all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The Fish Hotel.
We think you need these skills to ace Guest Services Assistant – Hotel Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Guest Services Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to anticipate guest needs or your excellent communication skills.
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at The Fish Hotel!
How to prepare for a job interview at Farncombe Estate Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research The Fish Hotel and its surroundings. Familiarise yourself with the services offered, local attractions, and the overall vibe of the place. This will not only show your genuine interest but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your People Skills
As a Guest Services Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for someone. Whether it’s a small gesture or a big win, sharing these stories will highlight your passion for hospitality and your proactive approach.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the hotel has a relaxed atmosphere, showing that you take the interview seriously by looking polished will set a positive tone. It reflects your understanding of the hospitality industry’s standards.
✨Prepare Questions to Ask
Interviews are a two-way street. Think of thoughtful questions to ask your interviewers about the team culture, guest expectations, or opportunities for growth within the company. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
