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- Tasks: Supervise the Trade Counter, manage customer enquiries, and ensure smooth operations.
- Company: Join FTH Hire Group, a leading independent plant and tool hire company in the UK.
- Benefits: Enjoy competitive salary, sales bonuses, 32 days holiday, and a birthday gift.
- Why this job: Be part of an exciting growth plan and enhance customer service delivery.
- Qualifications: Strong communication skills and experience in customer service or hire operations.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Trade Counter Supervisor role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot's customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot.
A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstrable experience within a similar hire operations role is essential.
Main responsibilities:- To provide excellent customer service both on phone and trade counter to external and internal customers
- Manage customer enquiries face to face
- Ensure that the depot is presentable, cleaned, organised, and tidy on a weekly basis
- Ensuring the Hire Equipment store is stocked and tidy
- Helping load and unload vehicles for both colleagues and customers equipment checked and photographed both on hire and off hire points
- Keeping the shop stocked ensuring appropriate accessories for hired equipment is available
- Control of stock levels CORE Stock ensure we have plenty of availability
- Receiving and storing products from suppliers and dealing with the associated paperwork receipting in on Syrinx all goods received
- Placing orders for the purchasing team to process
- Assisting with the placement and zoning of stock
- Supervise Trade Counter/Yard person
- Close sales whilst always looking to maximize the sale through upsell and cross sell with customers on the Trade Counter
- Follow up any customer quotes given
- Proactively engaged in Business Development leads passed to BDM for follow up
- Handle customer objections/complaints and escalate to Manager when appropriate
- Provide customers with product and service information and advice
- Health and Safety Walk Rounds and ensuring staff are wearing appropriate PPE for the task in hand and other H & S Duties as required on a weekly basis
- Will become Key Holder after an appropriate period but you will be required to assist in closing procedures daily.
- Excellent verbal, written and listening skills
- Syrinx (preferred) and good Microsoft Office skills (Google Docs, Spreadsheets and Work Documents)
- Ability to record customer information and request documentation as per company policy
- Accurate cash handling ability with use of Card Machines and cashing up tills
- To be curious and have good questioning techniques
- Competitive in nature
- Ability to close sales opportunities
- Proactive 'can do' attitude and team player
- Call centre/customer service experience (preferable)
- Confident and ability to build strong rapport with customers
- Organised with day-to-day tasks and ability to complete in line with company audit procedures
- Sales bonus scheme
- Loyalty bonus scheme
- Pension - auto enrolment
- Group Life assurance - 3x salary (once out of probation)
- 32 days holiday (inclusive of Bank Holidays)
- Perk Box
- Birthday Gift
- Working Hours - 7:00am to 5:15pm Monday to Friday
Locations
Trade Counter Supervisor in Farnborough, Hampshire employer: Farnborough Tool Hire
Contact Detail:
Farnborough Tool Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Supervisor in Farnborough, Hampshire
✨Tip Number 1
Get to know the company inside out! Research FTH Hire Group, their values, and their growth plans. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Trade Counter Supervisor role is all about interacting with customers, think of scenarios where you can demonstrate your ability to handle enquiries and complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at FTH Hire Group.
We think you need these skills to ace Trade Counter Supervisor in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade Counter Supervisor role. Highlight any relevant experience in customer service or hire operations, and don’t forget to mention your skills with tools and equipment if you have them!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at FTH Hire Group. Share specific examples of how you've provided excellent customer service or managed operations in previous roles.
Show Off Your Skills: We want to see your skills in action! If you have experience with Syrinx or Microsoft Office, make sure to mention it. Also, highlight your ability to handle cash and manage stock levels, as these are key for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Farnborough Tool Hire
✨Know Your Stuff
Familiarise yourself with the plant and tool hire industry. Even if you don't have direct experience, understanding the basics will help you answer questions confidently and show your enthusiasm for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you handled complaints or upsold products, as this will demonstrate your ability to thrive in a customer-facing position.
✨Show Your Organisational Skills
Be ready to discuss how you manage tasks and keep things organised. You might want to share strategies you've used to maintain stock levels or ensure a tidy workspace, as these are key aspects of the Trade Counter Supervisor role.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth plans and how the Trade Counter Supervisor fits into that vision. This shows your interest in the role and helps you gauge if it's the right fit for you.