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- Tasks: Manage depot hire operations and enhance customer service delivery.
- Company: FTH Hire Group, a leading independent plant and tool hire company in the UK.
- Benefits: Sales bonuses, loyalty bonuses, pension scheme, 32 days holiday, and birthday gifts.
- Why this job: Join a growing team and make a real impact on customer satisfaction and business success.
- Qualifications: Strong organisational skills and experience in hire operations or sales.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot's customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot. A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstrable experience within a similar hire operations role is essential.
Main Responsibilities
- Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner.
- Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximised to support business objectives.
- Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations.
- Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards.
- Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients.
- Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritising customer requirements to maximise business growth opportunities.
- Handle and manage incoming external/internal calls and sales enquiries to support local team as required.
- Provide hire and transport rate support to local team when Depot Manager is unavailable.
- Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals.
- Opportunity to be involved in developing existing and new customer accounts through outbound sales activity.
- Support and achieve delivery of sales growth targets for all FTH products and services.
What you will need to bring to the role
- Effective organisational and communication skills.
- Committed to providing an industry leading service delivery approach to business development.
- Capable of developing strong client relationships.
- Confidence to work on own initiative.
- Good planning and preparation skills.
- Flexible in approach to the role to meet business requirements.
- Self-Confident and ability to work under pressure.
- Negotiating skills essential.
- Time management essential.
- Competent levels of IT understanding.
- Proven experience in selling products & services to end user.
- Commitment to self-development.
- High level of integrity and trust.
Benefits
- Sales bonus scheme.
- Loyalty bonus scheme.
- Pension - auto enrolment.
- Group Life assurance - 3x salary (once out of probation).
- 32 days holiday (inclusive of Bank Holidays).
- Perk Box.
- Birthday Gift.
Working Hours
7:30am to 5pm
Hire Controller in Cardiff employer: Farnborough Tool Hire
Contact Detail:
Farnborough Tool Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their growth. Tailor your responses to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience and how it relates to the Hire Controller role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Hire Controller in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight any relevant experience in hire operations or customer service, and don’t forget to showcase your organisational skills. We want to see how you can contribute to our exciting growth plans!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with our needs. Be personable and show us your enthusiasm for joining FTH Hire Group.
Showcase Your Communication Skills: As a Hire Controller, communication is key! In your application, demonstrate your ability to communicate effectively, whether it's through clear writing or by sharing examples of how you've built strong client relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Farnborough Tool Hire
✨Know the Company Inside Out
Before your interview, take some time to research FTH Hire Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Hire Controller, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed operations or improved service delivery. Be ready to discuss how you prioritise tasks and handle pressure.
✨Prepare for Customer Interaction Scenarios
Since this role involves direct customer interaction, think of scenarios where you've dealt with challenging customers or enquiries. Practice articulating how you resolved these situations while maintaining professionalism and a positive attitude.
✨Highlight Your Sales Experience
Sales growth is a key focus for this position. Be prepared to discuss your previous sales experiences, particularly how you've identified new business opportunities and contributed to achieving sales targets. Use specific metrics or outcomes to illustrate your success.