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- Tasks: Deliver exceptional customer service for the Farnborough International Airshow and assist exhibitors and visitors.
- Company: Join Farnborough International, a leader in hosting world-class airshows and events.
- Benefits: Competitive salary, flexible hours, training provided, and a supportive team environment.
- Why this job: Be part of an exciting event and enhance your customer service skills in a dynamic setting.
- Qualifications: Strong communication skills, teamwork, and proficiency in Word, Excel, and Outlook.
- Other info: Opportunities for both full-time and part-time roles until August 2026.
The predicted salary is between 24000 - 36000 £ per year.
Customer Experience Coordinator Roles (FTC until end of August 2026)
The Contract
- We have two vacancies, one part time and one full time
- Full-Time Role
- Contract type: Fixed-term
- Contract dates: Start as soon as possible until 31 August 2026
- Hours: 37.5 hours per week (7.5 hours per day) with a 1-hour lunch break
- Location: Farnborough International, Etps Road, Farnborough
- Salary: Pro-rated based on an annual salary of £30,000
- Training: Provided prior to the event
- Uniform: Polo shirts provided, along with full onsite support throughout the contract
- Contract type: Fixed-term
- Contract dates: Start as soon as possible until 31 August 2026
- Hours: minimum 20 hours per week (typically 4 hours per day; flexible scheduling available for the right candidate)
- Location: Farnborough International, Etps Road, Farnborough
- Salary: Pro-rated based on an annual salary of £30,000
- Training: Provided prior to the event
- Uniform: Polo shirts provided, along with full onsite support throughout the contract
The Role
Providing a professional, well informed, and proactive customer experience for exhibitors and visitors for the Farnborough International Airshow (FIA). Guided by the Customer Experience Manager, working within the customer experience team providing exceptional proactive and reactive customer service pre, during and post FIA2026. The customer experience team are responsible for imparting important information to exhibitors, contractors, local residents and stakeholders addressing any potential questions early in the planning process and making sure that they have all the relevant information they require to make the most out of their investment at FIA2026. This will be a combination of proactive phone calls, emails and responding to incoming enquiries. The customer experience coordinator will form part of the onsite FIA helpdesk team from 13th – 24th July 2026 situated in the Show Control Office on a rota (same daily hours as contracted) to cover the open hours of 0700hrs – 1900hrs. The customer experience coordinator will be provided with the relevant training, resources, and direction to ensure that they can operate in line with the business values.
The Candidate
We are looking for a proactive and positive individual with a strong can-do attitude, who can remain calm under pressure and effectively manage multiple tasks at once. The ideal candidate will be an excellent and confident communicator at all levels, with a personable approach and strong teamwork skills. While previous call centre experience would be an advantage, it is not essential. Proficiency in Word, Excel, and Outlook is required, along with a flexible approach to working hours and a willingness to support the team wherever needed.
The Company Description
At Farnborough International we are known for running one of the world’s biggest and most prestigious airshows. Whilst we will continue to build on every airshow, we’re also on a journey to become more than this. Our aim is to transform what we are known for – to make Farnborough International a globally recognised brand, famous for its pioneering spirit in delivering world class airshows and hosting business events in our state of the art 20,000 sqm exhibition and conference centre.
Customer Experience Coordinator in Farnborough employer: Farnborough International Limited
Contact Detail:
Farnborough International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Farnborough
✨Tip Number 1
Get to know the company! Research Farnborough International and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent communication, try role-playing with a friend or family member. This will help you feel more confident when discussing your experience and how you can contribute to the customer experience team.
✨Tip Number 3
Be proactive during interviews! Think of questions you can ask about the role and the team. This shows that you're engaged and ready to jump in, which is exactly what they’re looking for in a Customer Experience Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a great fit for the role.
We think you need these skills to ace Customer Experience Coordinator in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant skills and experiences that align with what we’re looking for, like communication and teamwork.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've handled customer service situations or worked in a team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Farnborough International Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Coordinator role. Familiarise yourself with the responsibilities, especially around providing proactive customer service and managing enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
As a Customer Experience Coordinator, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, whether through phone calls, emails, or face-to-face interactions. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Your Proactive Attitude
The ideal candidate is described as proactive and positive. Think of instances where you've taken the initiative to solve problems or improve processes. Sharing these experiences will show that you embody the qualities they are looking for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Prepare by thinking about potential challenges you might face in the role and how you would address them. This will showcase your ability to remain calm and manage multiple tasks effectively.
