At a Glance
- Tasks: Deliver top-notch customer service to passengers and crew at the airport.
- Company: Join Farnborough Airport Limited, a leader in premium customer experiences.
- Benefits: Enjoy competitive salary, 25 days holiday, and great perks like discounts and training.
- Other info: Great career growth opportunities and a vibrant workplace culture await you!
- Why this job: Be part of an exciting team that makes travel smooth and enjoyable for everyone.
- Qualifications: Experience in customer service, flexible with shifts, and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Experience Manager.
About the role:
- Provide excellent customer service to all passengers and crew travelling through the airport.
- Accompany passengers and their luggage to lounge areas.
- Ensure that the terminal and all passenger lounges are maintained to exceptional standards.
- Be responsible for the efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.
- Provide support and assistance to crew.
- Assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation.
- Be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights.
- Provide welcome and check-in facilities for large flights in accordance with current operating procedures.
- Facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT where appropriate).
About you:
- Essential: Previous experience of working in a customer facing role ideally from a five star background, airport or premium lounge setting.
- Flexible in approach and able to work across a variety of shift patterns.
- Full UK driving license holder.
- Must be able to meet CRC security clearance requirements.
- Must have right to work in the UK and live within commutable distance to Farnborough.
- Desirable: Airside driving experience.
What we can offer you:
- Competitive salary.
- 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
- Workplace pension scheme with enhanced employer contributions.
- Life assurance.
- Access to medical plan including a range of private treatments (after probation period).
- Sustainable travel scheme.
- Company sick pay scheme.
- Free onsite parking.
- Cycle to work scheme.
- Training and development opportunities.
- Access to an Employee Assistance programme and helpline.
- Discount on accommodation and food/beverage at affiliated hotel and pub.
- Access to discount and savings scheme.
- Electric vehicle scheme (after 9 months service).
You’ll also get all kinds of other great perks, like social events and special employee offers.
Locations
Customer Service Agent in Farnborough, Hampshire employer: Farnborough Airport
Farnborough Airport is an exceptional employer, offering a dynamic work environment where the Estates Engineer (Electrical) plays a crucial role in maintaining vital infrastructure. With a strong focus on employee wellbeing, competitive benefits including a discretionary annual bonus, enhanced maternity and paternity pay, and opportunities for professional growth, you will thrive in a culture that values teamwork and innovation. Located in a unique airport setting, this position not only provides rewarding challenges but also fosters a sense of community through various social events and volunteering opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Farnborough, Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Farnborough Airport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Farnborough Airport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Farnborough, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Farnborough Airport:Your cover letter is your chance to shine! Tell us why you want to work at Farnborough Airport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Farnborough Airport!
How to prepare for a job interview at Farnborough Airport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
