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- Tasks: Join our Concierge team to provide top-notch hospitality for passengers and crews at Farnborough Airport.
- Company: Farnborough Airport Limited is dedicated to exceptional customer service and community engagement.
- Benefits: Enjoy competitive salary, 25 days holiday, medical plan, and discounts at affiliated hotels and pubs.
- Why this job: Be part of a passionate team, enhance your customer service skills, and contribute to a positive workplace culture.
- Qualifications: Must have customer service experience, a valid UK driving license, and the right to work in the UK.
- Other info: Flexible shifts available; opportunities for volunteering and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Farnborough Airport Limited is looking to recruit a Concierge team member who will report into the Customer Service Manager. Within this role you will work as part of a team to:
- Ensure all visitors including passengers, crews and tenants/employees always receive first class hospitality.
- Ensure passengers and crew are greeted at the door, identified for their flight, accompanied to the lounge as required and their luggage handled appropriately.
- Make sure that all passengers waiting in the terminal are kept informed on the status of their flights and guided to the company vehicle when ready to board and their luggage looked after.
- Always offer Concierge services to passengers and crews and ensure that their requirements are met, or efforts are made to find alternatives.
- Facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT where appropriate).
- Carry out administrative duties when required and assist the Operations/Reception team when needed.
- Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together in your day-to-day role.
- Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible.
- Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to: Safety, Compliance and Environmental standards/legislation.
- The identification and management of occupational risks factors (such as workload/time management, clear communications and working methods) that may affect an employees’ psychological response to their work and workplace conditions.
- Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies.
- Support the team with adhoc activities/tasks as reasonably requested.
About you
Essential
- Evidence of right to work in the UK.
- Previous experience of working in a customer facing role.
- Full 5-year employment/educational history required (with no unaccounted-for gaps).
- Must be able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role.
- Must be able to obtain and maintain a Farnborough Airport Driving Permit.
- Hold a full valid UK driving license or equivalent.
- Previous experience of delivering first class customer service.
- Flexible in approach and able to work across a variety of shift patterns.
Desirable
- Airside driving experience.
- Customer facing/Concierge experience.
What we can offer you
- Competitive salary
- 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
- Workplace pension scheme with enhanced employer contributions
- Life assurance
- Access to medical plan including a range of private treatments (after probation period)
- Sustainable travel scheme
- Company sick pay scheme
- Electric vehicle scheme (after 9 months of employment).
- Annual complimentary bike maintenance.
- Free onsite parking.
- Cycle to work scheme.
- Access to an Employee Assistance programme and helpline.
- Discount on accommodation at affiliated hotel.
- Discount on food/beverage at affiliated pub.
- You’ll also get all kinds of other great perks, like social events and special employee offers.
Contact Detail:
Farnborough Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge/night Concierge
✨Tip Number 1
Familiarise yourself with the specific services offered at Farnborough Airport. Understanding the unique aspects of their concierge services will help you demonstrate your knowledge and enthusiasm during any interviews or discussions.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've gone above and beyond for clients in previous roles. This will show that you can deliver the first-class hospitality they are looking for.
✨Tip Number 3
Network with current or former employees of Farnborough Airport, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working various shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Concierge/night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous concierge roles. Use specific examples that demonstrate your ability to provide first-class hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your values align with the company's values of Proud, Passionate, Ambition, and Together.
Highlight Relevant Skills: Emphasise skills that are essential for the role, such as communication, flexibility, and problem-solving. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Farnborough Airport
✨Showcase Your Customer Service Skills
As a Concierge, your ability to provide first-class hospitality is crucial. Prepare examples from your previous roles where you went above and beyond for customers, demonstrating your commitment to excellent service.
✨Familiarise Yourself with the Company Values
Farnborough Airport Limited values Proud, Passionate, Ambition, and Togetherness. Make sure to understand these values and think of ways you can embody them in your responses during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult passengers or managing multiple tasks at once. Practise your responses to demonstrate your problem-solving skills and adaptability.
✨Highlight Your Flexibility and Experience
Since the role requires working across various shift patterns, emphasise your flexibility and any relevant experience in customer-facing roles. Be ready to discuss how you've successfully adapted to changing circumstances in the past.
