At a Glance
- Tasks: Lead and shape Professional Services for a fast-growing AI SaaS company.
- Company: Join a dynamic AI SaaS business transforming field service operations.
- Benefits: Competitive salary, 30 days holiday, and clear progression opportunities.
- Other info: Be part of an innovative team driving customer success and transformation.
- Why this job: Make a real impact in a pivotal role with future leadership potential.
- Qualifications: Experience in Professional Services and strong understanding of AI/SaaS.
The predicted salary is between 60000 - 90000 £ per year.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
We are supporting a fast-growing AI SaaS business with the appointment of a Technical Professional Services Manager. This is a unique opportunity to build and lead a Professional Services function at a pivotal stage of the company's growth journey. Reporting to the COO, you'll be responsible for shaping and scaling Professional Services, overseeing onboarding and customer success operations, and creating the frameworks, governance and commercial disciplines required to support an expanding customer base. Initially, this is a hands-on role where you'll personally lead and deliver Professional Services projects while establishing the processes, methodologies and team structure needed for future growth. As the business scales, the role offers a clear pathway towards Director-level leadership. Working closely with senior leadership, you'll play a key role in helping customers maximise value from an innovative AI-driven platform that automates and transforms field service operations.
Salary & Benefits
- £60,000 - £90,000 per annum, dependent on experience
- Leeds (office based)
- 30 Days Holiday + Bank Holidays (rising with service) + Work Anniversary Day Off
- Opportunity to shape and build a business-critical function within a high-growth AI SaaS organisation, with a clear progression path.
The Role
- Shape and grow the Professional Services function across onboarding, implementation and customer success, with a focus on continuous process improvement.
- Create scalable delivery methodologies, governance frameworks and operational standards.
- Lead customer-facing projects, managing scope, timelines, communication and commercial performance.
- Develop value-added services including consultancy, training, optimisation and managed services.
- Manage resource planning, utilisation, performance reporting and future team growth.
Candidate Profile
- Experience in Professional Services, Delivery, Implementation or Customer Success leadership.
- Strong understanding of AI, SaaS, automation or enterprise software environments.
- Track record delivering customer-facing software implementation or transformation projects.
- Commercially aware, with experience managing utilisation, delivery performance and customer outcomes.
- Confident communicator with strong project, stakeholder and people leadership skills.
- Experience with FSM, CRM, onboarding, governance frameworks or AI workflow automation would be advantageous.
We are proud to be partnering with a well-funded, high-growth AI SaaS business transforming field service operations through automation and intelligent technology. This appointment will play a central role in shaping future service delivery and customer success.
Technical Professional Services Manager - AI SaaS in London employer: Far'n'Beyond Ltd.
As an IT Service Delivery Manager with our dynamic multi-vendor IT reseller and managed services provider, you will thrive in a supportive work culture that prioritises employee growth and development. With benefits like 26 days of annual leave, enhanced family leave, and access to health schemes, we ensure our team is well taken care of while fostering a collaborative environment that encourages innovation and excellence in service delivery. Join us in Nottingham or London, where your contributions will directly impact our enterprise clients and shape the future of IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Professional Services Manager - AI SaaS in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Far'n'Beyond Ltd. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Far'n'Beyond Ltd. that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Professional Services Manager - AI SaaS in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Far'n'Beyond Ltd..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Far'n'Beyond Ltd. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Far'n'Beyond Ltd.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Far'n'Beyond Ltd. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
