At a Glance
- Tasks: Transform customer training into a structured, scalable experience that drives product adoption.
- Company: Join a fast-growing AI SaaS start-up with a focus on innovation.
- Benefits: Competitive salary, 30 days holiday, wellbeing support, and team socials.
- Other info: Exciting career growth opportunities in a dynamic environment.
- Why this job: Make a real impact by helping customers gain value from technology.
- Qualifications: Experience in SaaS training and ability to simplify technical concepts.
The predicted salary is between 50000 - 60000 £ per year.
We’re searching for a Saa S Trainer to join a fast-growing AI Saa S business to take ownership of the full customer training experience.
Your focus will be on transforming enablement from a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time-to-value and drives stronger product adoption.
Our Promise
Thank you for taking an interest in the role advertised.
We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance.
If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role.
However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Saa S Training Specialist
Are you passionate about helping customers gain real value from technology?
We’re searching for a Saa S Trainer to join a fast-growing AI Saa S business to take ownership of the full customer training experience.
Your focus will be on transforming enablement from a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time-to-value and drives stronger product adoption.
Reporting to the COO, you’ll work closely with Customer Success, Sales, Product and Technical teams to design and deliver high-quality training programmes that support customers from day one and throughout their lifecycle.
If you enjoy turning complex systems into simple, scalable learning experiences and want to play a hands-on role in improving customer outcomes, this could be an excellent next step in your career.
- £50,000 - £60,000 per annum, dependent on experience
- Leeds -
- Office Based with UK Travel
- 30 days holiday
- (increasing by one day per year of service, up to 35 ) +
- Bank Holidays + Work Anniversary Day Off
- Excellent career growth opportunities in a thriving start-up environment
- Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials.
Key Responsibilities
Customer Training & Onboarding
- Design and deliver structured onboarding programmes aligned to customer implementation timelines.
- Run engaging live and recorded training workshop sessions for customers (Leeds/UK-wide).
- Create role-based learning journeys for different user types.
- Ensure customers are confident managing workflows and processes from the outset.
Content & Enablement Systems
- Build and maintain a scalable training academy, including videos, guides and learning resources.
- Develop clear playbooks covering workflows, integrations, APIs and best practice usage.
- Create assessments and certification frameworks to validate learning.
- Continuously evolve training materials in line with product updates and customer feedback.
Internal Enablement
- Train internal teams on platform functionality and best practice.
- Ensure consistent messaging across all customer-facing functions.
- Support onboarding and ramp-up of new hires through structured learning programmes.
- Drive improved product adoption, usage depth and customer confidence.
- Reduce onboarding time and reliance on support through effective education.
- Identify recurring knowledge gaps and feed insights back into Product and Development.
- Contribute to ongoing improvements across onboarding and enablement processes.
- Experience within a Saa S business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management Saa S.
- The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
- Experience designing structured training programmes or learning journeys.
- Confident presentation and facilitation skills, both online and in person.
- A highly organised, process-driven approach with strong attention to detail .
- The confidence to work cross-functionally and influence multiple stakeholders.
- Located within a commutable distance to Leeds, willing to travel UK-wide when required.
- Candidates must have a permanent
Right to Work in the UK.
Please note, our client cannot offer visa sponsorship for this position.
- Experience building or managing LMS or training academy platforms.
- Familiarity with tools such as Loom, Notion or Talent LMS.
- Background in Customer Success, Implementation or Onboarding.
- Experience working with automation, AI or workflow-led platforms.
We are proud to be partnered with a well-funded, ambitious and high-growth AI Saa S start-up that is transforming how businesses automate and scale their operational workflows.
They are now searching for a Saa S Training Specialist to play a pivotal role in shaping customer enablement.
If you’re passionate about customer education and enjoy building training frameworks that genuinely make an impact, this could be the role for you.
Thank you for your interest.
We carefully review every CV and will contact shortlisted applicants by phone or email.
If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
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IT & Digital in Leeds employer: Far'n'Beyond Ltd.
Join a dynamic and innovative AI SaaS start-up in Leeds, where your role as a SaaS Trainer will not only empower customers but also foster your professional growth in a supportive environment. With excellent benefits including 30 days of holiday, wellbeing support, and regular team socials, you'll thrive in a culture that values collaboration and continuous improvement. This is an exciting opportunity to make a meaningful impact while advancing your career in a fast-paced, high-growth setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Digital in Leeds
✨Dive into Digital Learning Communities
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Far'n'Beyond Ltd. looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
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We think you need these skills to ace IT & Digital in Leeds
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Far'n'Beyond Ltd., make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Far'n'Beyond Ltd. and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Far'n'Beyond Ltd.
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Far'n'Beyond Ltd. might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Far'n'Beyond Ltd..
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
