At a Glance
- Tasks: Become a tech specialist, guiding customers through onboarding and providing ongoing support.
- Company: Fast-growing telecom software provider in Leeds with a vibrant culture.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Exciting opportunity for growth in a tech-savvy team.
- Why this job: Make a real impact by helping customers adopt innovative technology solutions.
- Qualifications: 2+ years in customer support, ideally in telecoms, with strong attention to detail.
The predicted salary is between 35000 - 35000 £ per year.
- £30,000 - £35,000 per annum, dependent on experience
- Our Promise
- Customer Success & Onboarding Executive - Telecom Software
- We're supporting a fast-growing technology provider in Leeds with their search for a
Client Onboarding Coordinator / Customer Success Executive .
If you're high-energy, customer-focused and genuinely passionate about technology, with a keen eye for detail and a love of problem solving, this could be a fantastic opportunity for you to develop your career.
The Opportunity
Working closely with the Head of Onboarding, you'll become a technology specialist and advocate for the platform - delivering product demonstrations, guiding customers and channel partners through onboarding and adoption, and providing wrap-around support to channel partners.
You'll also manage and coordinate the number porting process, decision-making and customer contact.
It's an opportunity for someone who enjoys building relationships, keeping things organised and working with new technology to make a real impact within a growing business.
Key Responsibilities
- Becoming a technology specialist across the full product range - understanding it inside out and acting as an enthusiastic advocate for the platform.
- Managing number porting from initial request through to completion - making key decisions (such as which carrier to use), directing and checking the automation that handles much of the administration, tracking progress and keeping customers and partners informed.
- Supporting customers and channel partners through onboarding and ongoing adoption of the platform and associated products, including regular check-ins on usage and highlighting where additional products, such as AI agents, could add value.
- Providing dedicated support to assigned channel partner accounts, including wrap-around account and service management and regular monthly or quarterly partner service reviews.
- Accurately updating customer records and managing progress through Hub Spot, ensuring all data is correct and up to date.
- Delivering product demonstrations , presentations and end-user training to customers and channel partners.
- Responding to inbound enquiries and live chat for general support, sales, and billing queries, working alongside AI agents that handle first-line calls.
- Working alongside Account Managers and assisting with customer renewals.
- Arranging the purchasing of new numbers and hardware as required.
About You
You'll be high-energy, customer-service focused and genuinely enthusiastic about technology and software - this isn't a purely administrative role, but one where you'll add real value for customers and partners.
Experience working within a telecommunication environment is highly desirable, particularly with prior experience in number porting, provisioning, and service delivery.
However, if you have strong customer onboarding and technical support experience, alongside exceptional attention to detail, willingness to learn, and a keen interest in AI and technology, we'd still like to hear from you.
Key Skills and Experience
- 2+ years' experience in a customer-facing support role, ideally within telecoms
- Excellent attention to detail and a methodical approach to checking information and maintaining records.
- Strong organisational skills, with the ability to manage multiple requests and follow through on outstanding actions.
- Clear, approachable communication skills and confidence explaining technical information in straightforward language.
- Confidence presenting to customers and partners and delivering engaging product demonstrations.
- A practical approach to problem-solving and troubleshooting.
- A genuine interest in technology and software, with the confidence to learn new systems and AI tools quickly.
- #J-18808-Ljbffr
Customer Success & Onboarding Executive - Telecom Software in Leeds employer: Far'n'Beyond Ltd.
As an IT Service Delivery Manager with our dynamic multi-vendor IT reseller and managed services provider, you will thrive in a supportive work culture that prioritises employee growth and development. With benefits like 26 days of annual leave, enhanced family leave, and access to health schemes, we ensure our team is well taken care of while fostering a collaborative environment that encourages innovation and excellence in service delivery. Join us in Nottingham or London, where your contributions will directly impact our enterprise clients and shape the future of IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Onboarding Executive - Telecom Software in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Far'n'Beyond Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Far'n'Beyond Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Onboarding Executive - Telecom Software in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Far'n'Beyond Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Far'n'Beyond Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Far'n'Beyond Ltd.!
How to prepare for a job interview at Far'n'Beyond Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
