At a Glance
- Tasks: Support the Transport Manager and handle customer service matters with precision.
- Company: Join a growing family-owned company in food logistics with a personal touch.
- Benefits: Competitive salary, flexible hours, and excellent professional development opportunities.
- Other info: Dynamic work environment with opportunities for career growth in an international setting.
- Why this job: Make a real impact in logistics while building strong customer relationships.
- Qualifications: Experience in administration or customer service, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an Administrative Employee UK to support the Transport Manager and handle customer service matters.
About the role
The Administrative Employee is responsible for receiving, processing and monitoring customer orders throughout the entire transport process.
He or she maintains contact with customers, provides timely information about the progress of shipments and records all relevant data in the Transport Management System (TMS).
In addition, the Administrative Employee is responsible for the administrative handling of files, including support with invoicing, complaint registration and reporting.
Your responsibilities include
- Providing full administrative support.
- Receiving and processing customer orders.
- Completing and administratively managing transport files.
- Entering orders and rates into the Transport Management System (Ite Q/Trimble).
- Supporting and preparing files up to invoicing.
- Handling waiting time charges, surcharges and other additional costs in accordance with the agreed terms.
- Maintaining and strengthening customer relationships with the aim of achieving optimal cooperation.
- Ensuring correct and timely information provision to customers, shippers and internal departments.
- Handling incoming emails and telephone calls regarding customer enquiries.
- Registering, administratively handling and following up on complaints and cargo damage, including notification to the Insurance department.
What we're looking for
- Experience as an Administrative Employee or Customer Service employee.
- Experience with Outlook, Microsoft Office and Excel.
- Customer-oriented.
- Strong communication skills.
- Accurate.
- Proactive.
What we offer
- An administrative job for 20 hours a week.
- Competitive salary based on your knowledge and experience between GBP2.004,00 and GBP2.862,00 on a fulltime basis.
- Excellent opportunities for professional development and career growth within an international organisation.
- About Farm Trans
Farm Trans is a growing international family-owned company specializing in food logistics.
We provide reliable and efficient logistics solutions to ensure products arrive safely and on time.
Our culture combines personal attention with a results-driven approach. You will have every opportunity to grow, make an impact and help build our ambitions for the future.
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Administrative Employee UK Operations · Immingham (UK) employer: FarmTrans
FarmTrans is an exceptional employer that prioritises professional development and fosters a collaborative work culture in Immingham. As the UK Country Manager, you will benefit from a competitive salary, a company car, and the opportunity to lead a dynamic team focused on driving commercial growth and operational excellence in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Employee UK Operations · Immingham (UK)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like FarmTrans and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at FarmTrans and let us see your personality shine through!
We think you need these skills to ace Administrative Employee UK Operations · Immingham (UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and FarmTrans.
Get Familiar with Our Brand:Before applying, take some time to learn about FarmTrans and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at FarmTrans
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress FarmTrans.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which FarmTrans will surely appreciate.
