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- Tasks: Welcome visitors, manage bookings, and provide excellent customer service.
- Company: Lambourne End Centre, a vibrant 54-acre site in Essex.
- Benefits: Flexible hours, opportunity to work in a scenic environment, and personal development.
- Why this job: Make a difference by supporting young people in a unique rural setting.
- Qualifications: Experience in retail, strong communication skills, and good IT knowledge.
- Other info: 14-hour week with potential for extra hours; DBS check required.
The predicted salary is between 12000 - 15000 £ per year.
Lambourne End Centre is looking for a Customer Services Support Assistant to carry out receptionist and shop duties including welcoming groups, answering phone calls, responding to queries, updating bookings information and monitoring feedback.
The Centre is a fantastic 54 acre site in south west Essex which is full of opportunity. The Centre’s scenic location in a rural setting, yet on the doorstep of East London’s urban fringe creates a unique resource. The Centre boasts residential accommodation and training facilities, outdoor adventure activities, a garden project and a working farm with dedicated environmental areas. These are used to generate a wide range of programmes which promote and deliver personal development opportunities for young people, especially those at risk or struggling in traditional mainstream environments. All the programmes are designed to encourage team building, problem solving and communication skills, as well as build confidence and raise aspirations.
Suitable candidates should have:
- Experience of working in a retail environment
- Experience of dealing with customers in person, on the telephone and via email
- Experience of using IT and a high standard of written English
- Good organisational skills
The post will be based on a 14 hour week, working on weekends from 8.30am – 4.30pm. Additional hours may be available during the week.
Due to the nature of the work, the post will be subject to an enhanced DBS check.
Please download an application pack from the website: https://www.lambourne-end.org.uk/vacancies or email the Centre to request the application pack: carolan.casey@lambourne-end.org.uk - please note that CVs will not be accepted in application for this position. The closing date for applications is Monday 20th April 2026 at 1pm, and interviews for shortlisted candidates will be held on Thursday 30th April 2026.
For more information about the Centre and the activities it runs please see our website www.lambourne-end.org.uk or phone 020 8500 3047.
Customer Services Support Assistant - Lambourne End - Essex London employer: Farmgarden
Contact Detail:
Farmgarden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Support Assistant - Lambourne End - Essex London
✨Tip Number 1
Get to know the Centre! Before your interview, check out their website and social media. Understanding their mission and activities will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will boost your confidence and help you articulate your experience effectively when it counts.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Services Support Assistant - Lambourne End - Essex London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what the role is all about. Check out the key responsibilities and required skills so you can tailor your application to show us you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about customer interaction, highlight your experience in retail or any customer-facing roles. Share specific examples of how you've dealt with customers and resolved issues – we love a good story!
Keep It Professional but Friendly: While we want to see your personality shine through, remember to keep your tone professional. Use clear and concise language, and make sure your written English is top-notch – it’s a key requirement for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the instructions on the site!
How to prepare for a job interview at Farmgarden
✨Know the Centre Inside Out
Before your interview, take some time to research Lambourne End Centre. Familiarise yourself with their programmes, values, and the unique opportunities they offer. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since the role involves dealing with customers face-to-face, over the phone, and via email, prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Organisational Skills
The job requires good organisational skills, so be ready to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, especially in a busy environment like a reception area.
✨Practice Your Communication Skills
As you'll be updating bookings and responding to queries, clear communication is key. Practise articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.