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- Tasks: Learn to excel in customer service and manage a team while gaining hands-on experience.
- Company: Join Farmfoods, a family business dedicated to quality and great value.
- Benefits: Enjoy 6 weeks holiday, staff discounts, free refreshments, and onsite parking.
- Why this job: Kickstart your career with a Level 3 qualification and real leadership opportunities.
- Qualifications: Confident communicator with a positive attitude and strong organisational skills.
- Other info: Great training, support, and potential for career progression within the company.
The predicted salary is between 8000 - 10000 £ per month.
Hours: Office based, full time (40 hours), 08:30 to 17:30 - Monday to Friday. There is occasional Saturday working (for which you will receive a day in lieu).
Salary: Starting salary of £25,397 Per annum.
Benefits: 6 weeks holiday, 15% staff discount, staff benefits package, free refreshments available in the staff canteen, free onsite car parking.
We are looking to recruit a Customer Service Apprentice for our office, based in Monkspath, Solihull, B90 4NU. This is a permanent, full-time office based position.
What does the apprenticeship involve?
- Working in a busy customer service department and learning how to be a great customer service advisor for the first six months.
- Experience running and managing a small team while learning how managing a Farmfoods department works, with on-the-job training.
- Regular pre-arranged visits (every 6 to 8 weeks) from an assessor from our apprenticeship provider. In between visits, regular reviews will be conducted via webinar, telephone and video call.
- Regular completion of apprenticeship coursework.
- Completion of functional skills in English and Maths (only if required).
- Completion of an assessment period (3-months), including a final end-point assessment at the end of the 12-month training programme.
Pay, working hours and benefits:
- A starting salary of £25,397, with a potential salary review after 6 months, depending on progress and achievement of KPIs.
- A Level 3 Customer Service Specialist Apprenticeship Qualification.
- Paid time to complete your apprenticeship coursework.
- Great training and support.
- Opportunities for career progression.
- A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel.
- Free onsite car parking and free refreshments available in our onsite staff canteen.
Role Summary: Farmfoods are a family business who pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We are looking for our future leaders and the Customer Service department is an essential part of our business and as an Apprentice Customer Service Advisor you will be required to support your team in all aspects of their daily operations including; answering telephone queries and complaints from customers and shops, responding to emails, postal duties, accurate record keeping and reporting.
By the end of your apprenticeship, not only will you be confident in your ability to respond to a variety of Customer Service requests, but you'll also be able to run the Customer Services team.
Now is a very exciting time to join Farmfoods and the successful candidate will have the following:
- A confident, people-focused individual with the ambition to grow into a future leadership role as their apprenticeship progresses.
- A friendly, positive, hardworking approach to work.
- Excellent attention to detail.
- Great organisation skills.
- Be a confident communicator.
- To enjoy being busy, and be able to work at a fast pace under pressure while having excellent time keeping, to ensure any given deadlines are hit.
- To be reliable as you will be an important part of a small team.
- Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.
Our ideal candidate can effectively use Microsoft Office (Word, Excel and PowerPoint), alongside our in-house software (don't worry, we'll train you). Above all, you'll embody Farmfoods values: Hard Work, Trust, Respect, and a Positive Attitude.
If you've got the "can do" attitude, we've got an opportunity for you to shine. More than just a job: There are many opportunities for a career at Farmfoods. We have some great training programmes and always look to promote from within. Many people in management positions at Farmfoods started their careers in entry level positions within the business, so the successful candidate will use this apprenticeship to kickstart a rewarding career.
Customer Service Apprentice in Solihull employer: Farmfoods
Contact Detail:
Farmfoods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Farmfoods. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and positive attitude shine through. Remember, they’re looking for someone who fits into their team culture, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Apprentice position.
We think you need these skills to ace Customer Service Apprentice in Solihull
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and your desire to grow with us.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience or skills that match what we’re looking for in a Customer Service Apprentice. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you’ll be helping customers with their queries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick to do. We can’t wait to hear from you!
How to prepare for a job interview at Farmfoods
✨Know the Company
Before your interview, take some time to research Farmfoods. Understand their values, mission, and what makes them unique in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Customer Service Apprentice, you'll be interacting with customers daily. Prepare examples of how you've successfully dealt with people in the past, whether in a work setting or through volunteering. Highlight your friendly and positive approach!
✨Demonstrate Your Organisational Skills
Farmfoods is looking for someone who can handle a busy environment. Think of times when you've managed multiple tasks or met tight deadlines. Be ready to discuss how you prioritise your workload and keep everything organised.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career progression, or what a typical day looks like for a Customer Service Apprentice. This shows you're engaged and eager to learn more about the role.