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For Companies At a Glance
- Tasks: Support customers and teams with queries, complaints, and record keeping.
- Company: Join a family-run business known for great value and quality.
- Benefits: Starting salary of £25,396.80, 30 days leave, and 15% staff discount.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
- Other info: Exciting opportunity with training provided and a positive work culture.
The predicted salary is between 20300 - 26700 £ per year.
Office-based role in Monkspath - Solihull, West Midlands. £25,396.80 starting salary, 30 days annual leave, 15% staff discount. Full time, 08:30 to 17:30, Monday to Friday. You will also work one Saturday approximately every three weeks (for which you will receive a day in lieu).
Role Summary
Farmfoods are a family business who pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. The Customer Service department is an essential part of our business and as a Customer Service Advisor you will be required to support your team in all aspects of their daily operations including:
- Answering telephone queries and complaints from customers and shops
- Responding to emails
- Postal duties
- Accurate record keeping and reporting
Now is a very exciting time to join Farmfoods and the successful candidate will have the following:
- Excellent attention to detail
- Great organisation skills
- Be a confident communicator
- Be able to work at a fast pace under pressure whilst having excellent time keeping to ensure any given deadlines are hit
Our ideal candidate can effectively use Microsoft Office Word, Excel and PowerPoint, alongside our in-house software (don’t worry, we’ll train you!). You’ll have solid GCSEs (or equivalent) with at least a B in English and Maths. Above all, you’ll embody Farmfoods values: Hard Work, Trust, Respect, and a Positive Attitude. If you’ve got the "can do" attitude, we’ve got an opportunity for you to shine!
Customer Service Advisor employer: Farmfoods Ltd
Contact Detail:
Farmfoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Farmfoods and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be a confident communicator. Role-play common customer scenarios with a friend to get comfortable handling queries and complaints.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or projects in the past. This will demonstrate your ability to work under pressure and meet deadlines.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Farmfoods family.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody our values of Hard Work, Trust, Respect, and a Positive Attitude.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service Advisor role. Highlight your relevant skills, like your attention to detail and organisation skills, and give examples of how you've used them in past experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Farmfoods!
How to prepare for a job interview at Farmfoods Ltd
✨Know the Company
Before your interview, take some time to research Farmfoods. Understand their values, mission, and what makes them unique in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Attention to Detail
Farmfoods values attention to detail, so be ready to discuss how you've applied this skill in previous roles. Bring up specific instances where your meticulousness made a difference, whether it was in record keeping or ensuring accuracy in your work.
✨Prepare for Role-Specific Questions
Anticipate questions related to the daily operations of a Customer Service Advisor. Think about how you would handle a difficult customer or manage multiple tasks at once. Practising your responses will help you feel more confident and prepared during the interview.