Digital Technology Apprentice (Cumbernauld)

Digital Technology: Modern Apprenticeship (Scotland) – SCQF Level 8

Hours: 40 hours per week, working 5 days out of 7 (including weekends). Shift Patterns: 7am – 4pm / 8am – 5pm / 9am – 6pm.

Location: Blairlinn, Cumbernauld, G67 2TU.

Pay: £23,000 - £26,500 per annum.

Benefits:

• 30 days holiday
• 15% staff discount
• Free onsite car parking
• Free lunch/refreshments available in the staff canteen
• Staff benefits package, and more!

Progression: Following successful completion of the SCQF Level 8 Apprenticeship, you may also be eligible to progress onto the Graduate Apprenticeship at SCQF Level 10.

Are you passionate about technology and looking to start your career in IT? Do you enjoy problem solving and helping others? If yes, then this might be the opportunity for you. We are looking to recruit a Digital Technology Apprentice to join our IT Helpdesk team at our office in Blairlinn, Cumbernauld, G67 2TU. This is a permanent, full-time, office based position where you will gain hands-on experience while studying towards a fully funded Apprenticeship qualification.

What does the training involve?

• Working as part of our IT Helpdesk team, providing first-line technical support to team members across our shops, warehouses and offices.
• Learning how to diagnose and resolve hardware, software and network issues.
• Supporting the setup, configuration and maintenance of IT equipment.
• Working towards a SCQF Level 8 Digital Technology Apprenticeship with our approved training provider.
• Dedicated study time to complete your coursework and assignments.
• Support from experienced IT professionals who will mentor and guide your development.
• Completion of an independent apprenticeship end point assessment at the end of your training.

This is a 12-month training programme and upon successful completion you will achieve a recognised qualification alongside valuable workplace experience. Following successful completion of this programme you will continue in your full-time position with us, and may also be eligible to progress onto the Level 10 Degree Apprenticeship.

Entry requirements:

• Have achieved (or be predicted to achieve) Highers at BBBC or above, including Maths (or equivalent).
• Have achieved National 5 Maths and English at Grade C or above (or equivalent).
• Not already hold a qualification in a similar subject.
• Have the right to work in the UK and meet apprenticeship funding eligibility requirements.
• Be able to commit to balancing full-time work with studying.
• A full driving licence would be preferred but is not essential.

In return for your hard work and commitment, you will receive:

• A competitive annual salary of £23,000 to £26,500.
• A fully funded Digital Technology Apprenticeship qualification.
• Paid time to complete your apprenticeship coursework.
• Great training and ongoing support from our experienced IT team.
• 30 days holiday each year.
• 15% staff discount to use in any of our shops.
• Free onsite car parking at the Blairlinn office.
• Free meals and refreshments available within the staff canteen.
• A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel.
• Free life assurance.
• Workplace pension.

As one of our Digital Technology Apprentices you will:

• Provide first-line IT support to team members predominantly in-person, as well as via phone, email and helpdesk systems.
• Log, prioritise and resolve technical issues in a timely and professional manner.
• Escalate more complex issues where necessary, working closely with other members of the IT team.
• Assist with hardware builds, software installations and system upgrades.
• Maintain accurate records of incidents and solutions.
• Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.

About you:

We are looking for committed, highly motivated, enthusiastic people who have a genuine interest in technology and a desire to build a long-term career in IT. This role offers an opportunity for training, development and an SCQF Level 8 qualification. We are looking for someone who:

• Is a people person and enjoys supporting team members face to face, as well as via phone, email and helpdesk systems.
• Has a strong interest in IT and technology.
• Is a logical thinker who enjoys solving problems.
• Has good communication skills and can explain technical issues clearly to non-technical team members.
• Is organised and able to manage their time effectively between work and study.
• Is trustworthy and reliable as you will be supporting stakeholders across the business.
• Is keen to learn and continuously develop new skills.

More than just a job:

There are many opportunities for a career at Farmfoods. We always look to promote our team members internally, and many people in management and central services positions started their careers within the business in junior roles. This could be the start of a rewarding and long-term career in IT with Farmfoods.

A bit about us:

Farmfoods is a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. Behind the scenes, our central support teams, including IT, play a vital role in keeping our shops and distribution network running smoothly. By joining our IT team, you will be helping to support thousands of team members and millions of customers across the UK.