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- Tasks: Support the customer service team by handling queries and ensuring a great customer experience.
- Company: Join Farmfoods, a family business known for quality products and friendly service.
- Benefits: Enjoy 6 weeks holiday, staff discounts, free refreshments, and onsite parking.
- Why this job: Kickstart your career with a Level 3 qualification and opportunities for growth.
- Qualifications: A positive attitude, good communication skills, and a willingness to learn.
- Other info: Great training, support, and potential for career progression within the company.
The predicted salary is between 21000 - 26000 £ per year.
Hours: Office based, full time (40 hours), 08:30 to 17:30 - Monday to Friday. You will also work one Saturday approximately every three weeks (for which you will receive a day in lieu).
Salary: Starting salary of £25,397 per annum.
Benefits: 6 weeks holiday, 15% staff discount, staff benefits package, free refreshments available in the staff canteen, free onsite car parking.
We are looking to recruit a Level 3 Apprentice Customer Service Advisor for our office, based in Monkspath, Solihull, B90 4NU. This is a permanent, full time, office based position.
What does the apprenticeship involve?
- Working in a busy customer service department and learning how to be a great customer service advisor.
- Regular prearranged visits (every 6 to 8 weeks) from an assessor from our apprenticeship provider.
- In between visits, regular reviews will be conducted via webinar, telephone and video call.
- Regular completion of apprenticeship coursework.
- Completion of functional skills in English and Maths (only if required).
- Completion of an assessment period (3-months), including a final end-point assessment at the end of the 12-month training programme.
Pay, working hours and benefits:
- A starting salary of £25,397, with a potential salary review after 6 months, depending on progress and achievement of KPIs.
- A Level 3 Customer Service Specialist Apprenticeship Qualification.
- Paid time to complete your apprenticeship coursework.
- Great training and support.
- Opportunities for career progression.
- A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel.
- Free onsite car parking and free refreshments available in our onsite staff canteen.
Role Summary:
Farmfoods are a family business who pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. The Customer Service department is an essential part of our business and as an Apprentice Customer Service Advisor you will be required to support your team in all aspects of their daily operations including; answering telephone queries and complaints from customers and shops, responding to emails, postal duties, accurate record keeping and reporting.
The successful candidate will have the following:
- A friendly, positive, hardworking approach to work.
- Excellent attention to detail.
- Great organisation skills.
- Be a confident communicator.
- To enjoy being busy, and be able to work at a fast pace under pressure while having excellent time keeping, to ensure any given deadlines are hit.
- To be reliable as you will be an important part of a small team.
- A confident, people-focused individual with the ambition to grow into a future leadership role as their apprenticeship progresses.
- Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.
Our ideal candidate can effectively use Microsoft Office (Word, Excel and PowerPoint), alongside our in-house software (don’t worry, we’ll train you!). Above all, you’ll embody Farmfoods values: Hard Work, Trust, Respect, and a Positive Attitude. If you’ve got the "can do" attitude, we’ve got an opportunity for you to shine!
More than just a job: There are many opportunities for a career at Farmfoods. We have some great training programmes and always look to promote from within. Many people in management positions at Farmfoods started their careers in entry level positions within the business, so this could be the start of a rewarding career for you.
A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience and our Customer Service Team are a very important part of this.
Apprentice Customer Service Advisor employer: Farmfoods Ltd
Contact Detail:
Farmfoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Farmfoods. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about how you would handle specific situations and be ready to share examples from your past experiences, even if they're from school or previous jobs.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody our values of Hard Work, Trust, Respect, and a Positive Attitude.
Tailor Your Application: Make sure to tailor your application to the specific role of Apprentice Customer Service Advisor. Highlight any relevant experience or skills that match the job description, like your communication skills and ability to work under pressure.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our family at Farmfoods!
How to prepare for a job interview at Farmfoods Ltd
✨Know the Company
Before your interview, take some time to research Farmfoods. Understand their values, mission, and what makes them unique in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Apprentice Customer Service Advisor, strong communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully handled customer queries or complaints to demonstrate your skills.
✨Demonstrate Your Organisational Skills
Farmfoods values great organisation skills. Be prepared to discuss how you manage your time and tasks effectively. You might want to share a specific instance where your organisational skills helped you meet a deadline or improve efficiency.
✨Emphasise Your Team Spirit
Since you'll be part of a small team, it's important to convey your ability to work well with others. Share examples of how you've collaborated in previous roles or projects, highlighting your positive attitude and reliability as a team member.
