Member Services Manager Undeb Amaethwyr Cymru
Reports to: Regional Lead - North
Department: Membership Services
Contract: Temporary – Maternity Cover up to 12 months
Hours: 35
Location: Dolgellau (Hybrid working available)
Holidays: 25 days and bank holidays as well as St David’s Day. Holidays will be deducted for the company closed period over Christmas which equates to a maximum of 3 days.
Salary: £32,000-£36,000
General Objectives:
Working with the Regional Lead in implementing a regional business plan to ensure services and support are delivered to members to a high standard with targets for membership growth across the region.
To be an individual with responsibility for one county within the region. To distribute responsibility within the regional team to meet membership service needs.
To ensure that membership services are delivered promptly and to ensure cover for all services in your designated county.
Overall responsibility for ensuring engagement and communication with elected county officials in your county to ensure the regional plan is delivered.
Duties and responsibilities:
To work closely with the Regional Lead to deliver member services to the designated County.
You will have overall responsibility for your designated county but will be part of a wider regional team that works together to ensure that all members receive a similar level of support.
To provide ad hoc support for duties that may need to be covered during periods of high workloads or staff absences, helping to foster a collaborative team environment and ensure a consistently positive experience for members.
To work in a collaborative nature with others in the same region and other regions to share knowledge, skill and updates as appropriate.
To be the representative of the FUW on groups and committees formed within your county such as Local Government taskforces, National Park committees, and other stakeholder groups where our attendance would be of value to our members.
Ensure that members' expectations are managed appropriately, supporting the democratic structure and the importance of delivering high-quality support. Ensuring that this is done while adhering to all internal policies and procedures.
There should be no variation from these processes without express written permission from line management.
The Head of Communications will work closely with the Regional Lead and the Member Services Manager to ensure positive activity within the region is publicised appropriately. Communicating and promoting the work of the team and our successes on behalf of members to relevant stakeholders such as the Editor of Y Tir, the Head of Communications and Senior Managers is central to our ability to ensure that media opportunities are created and any such media requests for FUW spokespeople are dealt with effectively.
Work closely with the Head of Policy ensuring updates relating to agricultural policy are circulated and distributed appropriately and in a timely manner, and to ensure the democratic structure of the Union operates effectively through the work of the Standing Committees.
To adhere to all policies and procedures outlined in the Employee Handbook, to actively engage with company initiatives and work collaboratively with your line manager to maintain expected performance levels.
Duties to UAC CYF. FUW LTD.
- Support the delivery of the group organisational plans.
- Promote the role of the Union within the counties in order to grow the membership and its services.
- To seek and secure new members for the Union.
- To protect and enhance the FUW brand.
- Support a positive, forward looking culture within the Union at a local level and nationally.
- Utilise common processes and systems.
Professional Development
- Attend internal and external training courses as agreed.
- Attend team sessions and management meetings as appropriate.
- Ensure you have an understanding of the latest information about agricultural policy, farm support schemes and rural grants applicable to Welsh farmers is up to date.
Security and Privacy
- Ensure that personal data (member and employee) is protected and used appropriately in accordance with the principles of the Data Protection Act (2018) and Company policies.
- Always work within the strict confidentiality guidelines and principles of the Data Protection Act (2018) and Company policies.
- Report any weaknesses in the existing systems to a Line Manager.
This job description is not exhaustive and may be subject to change from time to time to reflect the evolving needs of the organisation. You will be expected to carry out any other reasonable duties deemed to be within the scope of your role.
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