Credit Manager in Manchester

The purpose of this classification is to perform work functions associated with coordinating, overseeing and managing accounts receivable and collection duties. The person in this position will be responsible for approving or declining and issuing lines of credit to customers; conducting credit investigations; and following proper credit approval procedures that limit losses while growing the store's accounts receivable. This person would also ensure that customers with delinquent accounts are contacted and proper collection procedures are followed.

ESSENTIAL FUNCTIONS

• Supervises, directs, and leads assigned staff, processing employee concerns and problems, directing work, disciplining, and providing general guidance to attain efficient office and credit operations.
• Manages and oversees the activities and operations of the accounts receivable and collection areas.
• Reviews and evaluates applications; investigates and verifies financial status and reputation of prospective customers applying for credit; prepares documents to substantiate findings; recommends rejection or approval of credit applications; establishes credit limitations on customer's account.
• Contacts customers by telephone and/or text to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment; mails form letters, texts, and/or late charge notices to customers to encourage payment of delinquent accounts; travels to customers' homes to collect on late payments; assists with repossessions of merchandise as necessary; ensures payments are posted to customer's account.
• Ensures all correspondence and attempted correspondence with customers concerning accounts is properly documented.
• Reviews and analyzes collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts; organizes collection workload according to degree and amount of delinquency; determines which accounts to delegate to assigned staff for collection.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers; submits delinquent accounts to attorney or outside agency for collection with prior approval of the Store Manager.
• Customer files must be stored in a fireproof cabinet and maintained in alphabetical order. Customer files should be filed based on the current status of the account as follows: Active, Paid Out, Charge-Off, Repo, and Bankrupt.
• Responsible for office organization, ensuring that each day's bookkeeping workload including customer files are filed away accordingly by the end of each business day.
• Implements and uses the company's Bookkeeping Checklist when completing the daily bookkeeping work.
• All cash receipts must be deposited to the store's bank account in a night deposit bag on the day it is received.
• Leaves cash drawers empty and open each night. Any time the cash drawer is left unattended, the drawer must be locked and the key removed.
• Collects on returned checks and delinquent accounts.
• Maintains a work environment free of legally prohibited discriminatory practices and sexual harassment.
• Completes, prepares, reviews, and/or approves a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities of this position; oversees maintenance of accurate files and administrative records.
• Operates a calculator, copy machine, telephone, or other equipment as necessary to complete essential functions.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

ADDITIONAL FUNCTIONS

• Performs the duties of the Store Manager as required.
• Assists in other store departments as required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

High School Diploma or GED required; three (3) years experience in accounting/bookkeeping, loan processing, and/or collections; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position. Must possess and maintain a valid State Driver's License.

PERFORMANCE APTITUDES

• Data Utilization: Requires the ability to evaluate, audit, deduce, and/or access data using established criteria.
• Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit.
• Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive and/or advisory data and information.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to interpret graphs.
• Functional Reasoning: Requires the ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.

ADA COMPLIANCE

• Physical Ability: Tasks require the ability to exert moderate physical effort, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-50 pounds).
• Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals.
• Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.