At a Glance
- Tasks: Assist with admissions, customer service, and retail operations in a fun farm environment.
- Company: Join the friendly team at Farmer Palmer’s Farm Park, a family-friendly attraction.
- Benefits: Enjoy 25% off food, free entry for family, and flexible hours.
- Other info: Opportunity to work during exciting seasonal events and develop your skills.
- Why this job: Be part of a vibrant team creating memorable experiences for families and children.
- Qualifications: Must be 16 or over with a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Your Introduction to Farmer Palmer’s Team and History
In 1998 Farmer Palmer’s was born. From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals.
Reports to: Lindsey Jessopp (Admissions & Retail Manager)
Accountable to: Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin
Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU
Duties and responsibilities:
- Ensure the main reception/retail area is ready for business and the day ahead.
- Deal with and respond to internal and external emails.
- Customer Service – Meet and greet customers on arrival and by telephone and email.
- Phones – answer and transfer calls (take and relay messages to team members).
- Till – Cash & card handling Inc. cashing up at the end of the day.
- Post – Collect, open, and distribute to team.
- Send daily admission figures to supervisors.
- Produce documents (invoices/signs).
- Liase with Customer and team members for parties / group bookings / events.
- Politely operate radios to communicate with members of staff.
- Manage a safe working environment to meet company and legislative health and safety requirements.
- Inputting data into spreadsheets.
- Carry out any other reasonable duties in line with the job role to meet the needs of the business.
- Deal with ticket purchasing (date changes, cancellations etc.).
Birthday Parties:
- Process new online bookings & liaise with customer ensuring we have all the info required for the day (children’s names, meal choices, answer customer queries).
- Welcome parties upon their arrival (taking balance, ensure they understand party packs, running through eating time/party room & allocated tractor ride time).
Passes:
- Process online orders.
- Deal with pass administration and enter onto system (CAPS).
- Upsell to visitors.
- Pass sales and upkeep of computerised records.
- Deal with any customer questions / queries relating to passes.
Groups:
- Provisionally book in groups & children's parties.
- Deal with form on return with the deposit.
- Liaise with the leader about the booking (any questions they may have).
- Finalise the group on the day and take payment/raise an invoice.
Stock:
- Ensure the shop is clean, tidy and restocked daily.
- Accurately price stock.
- Support team with annual stock take.
Additional tasks/responsibilities:
- Cleaning & tidying the shop and surrounding areas.
- Help to find lost parents or children.
- Process and complete all administration (shop related).
- Returns for faulty products.
Personal Responsibilities:
- To work within company policies and procedures at all times.
- Deliver exceptional customer service to all customers and work colleagues remembering that a smile and happy disposition will make our visitors feel welcome.
- To undertake training for health & safety, GDPR, fire safety & manual handling.
- Compliance with any reasonable requests by Supervisors and the Directors.
Benefits:
- Additional hours available throughout the year.
- 25% staff discount on food, drink, and retail purchases on site.
- Free entry for immediate family members.
- Free on-site parking.
- Free lunch provided when working.
- Employee Assistance Programme (EAP).
- Closed over the Christmas period.
- Friendly and supportive working environment.
- Opportunity to be involved in exciting seasonal events and attraction development.
Admission & Retail Assistant in Poole employer: Farmer Palmers Farm Park
Farmer Palmer’s offers a vibrant and family-friendly work environment where you can engage with visitors and contribute to creating memorable experiences for children and families. With benefits like a generous staff discount, free meals during shifts, and opportunities for additional hours, you'll find a supportive team that values your growth and well-being. Located in the picturesque setting of Poole, this role not only allows you to connect with nature but also to be part of exciting seasonal events that enhance your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Admission & Retail Assistant in Poole
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Farmer Palmers Farm Park and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Admission & Retail Assistant in Poole
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Farmer Palmers Farm Park that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Farmer Palmers Farm Park.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Farmer Palmers Farm Park get a sense of who you are beyond your experience!
How to prepare for a job interview at Farmer Palmers Farm Park
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Farmer Palmers Farm Park and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
