Operations & Standard Manager in London

Do you “give a fork” about what you do? Do you love great food? Then this is for you! We’re looking for a highly knowledgeable and detail-oriented Coffee Operations Manager to join the Farmer J farm-ily! Drinks are one of Farmer J’s highest-potential categories – commercially, creatively and as part of the customer experience. We’re hiring a Coffee Operations Manager to own the entire programme end-to-end: coffee, hot drinks, cold drinks, smoothies, juices and seasonal launches. You’ll be responsible for the product, the training, the quality and the commercial performance of every drink served across our estate. This is a senior, hands-on role. Coaching teams, visiting shops and leading from the front are an essential part of this role. You’ll set the standard for what a Farmer J drink looks, tastes and feels like – and then make sure that standard shows up in every site, every day.

What you’ll be doing as our Coffee Operations Manager:

• Own the full drinks range across coffee, hot drinks, cold drinks, smoothies, juices and seasonal beverages. This includes both barista-made drinks and retail drinks.
• Lead all seasonal drinks launches, aligned to the food menu calendar.
• In partnership with the Commercial Director, select suppliers and partnerships – roasters, milks, syrups, juice bases and equipment partners.
• Maintain an active innovation pipeline informed by global trends, customer insight and competitor benchmarking.
• Set drinks quality standards across every site in the UK.
• Design and roll out barista and front-of-house training programmes, in partnership with L&D team.
• Build SOPs, recipe cards, calibration protocols and audit frameworks.
• Own the drinks KPIs: customer feedback, revenue, mix, margin and attachment rates across all sites.
• Set pricing strategy in collaboration with the Head of Operations and Finance.
• Report weekly on drinks performance with clear actions to grow the category.
• Specify and standardise drinks equipment across the estate.
• Support new shop openings (NSOs), ensuring coffee areas are fully operational, correctly set up, and teams are trained and capable from day one.
• Manage supplier service contracts and maintenance schedules.
• Ownership of coffee machine settings and performance.

Our new Coffee Operations Manager will have:

• Significant experience leading a drinks or coffee programme in a multi-site hospitality business (15+ sites).
• Deep coffee expertise – sourcing, roasting, extraction, equipment and barista craft to a high standard.
• Track record of developing and launching drinks products that have driven measurable revenue growth.
• Experience building and scaling training programmes across geographically distributed teams.
• Strong commercial acumen – comfortable reading a P&L and knowing which levers to pull.
• Hands-on operator with the energy for regular site visits, bar work and team coaching.
• Background in fast-casual, premium QSR or speciality coffee.
• US market experience, or appetite to support our New York site and US expansion, a bonus!
• Strong supplier network across the UK coffee and drinks industry.
• Experience launching cold and seasonal beverage ranges.

What's in it for our Coffee Operations Manager?

• Competitive salary, £55,000 - £60,000 per annum, plus bonus scheme.
• Daily food and drink allowance during shifts.
• 50% discount across all our restaurants when off duty.
• You will never work on your birthday, and you will be paid for it!
• 31 days holiday per year, including bank holidays, and increasing with length of service.
• Medicash – subsidised healthcare cash plan.
• Employee Assistance Programme by Hospitality Action.
• Green commute – cycle scheme.
• A great opportunity to grow as we continue to grow!

Why Farmer J: We make good food that’s good for you, and is never boring. Whatever we do, we do it boldly. Working to achieve greatness but always maintaining humility. We’re a growing brand with big ambitions – if you want to be part of this, then apply today!