At a Glance
- Tasks: Lead the front-of-house team to create amazing customer experiences at Moo Café.
- Company: Join the award-winning Farmer Copleys Farm, known for its vibrant atmosphere and local produce.
- Benefits: Enjoy a competitive salary, company pension, and discounts on food and shop items.
- Other info: Great opportunities for personal growth in a fun, supportive environment.
- Why this job: Be the face of our café and make every guest feel special and welcomed.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Farmer Copleys is a multi-award-winning Farm Shop, Café & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields.
On site we have a farm shop, deli, butchery, bakery, café, dessertery and production kitchen. The Head of Front of House sets the tone for the entire café. Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences.
Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Café.
Key Expectations:
- Leadership & Team Management: Lead by example at all times with professionalism, authority, and approachability. Recruit, induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently.
- Customer Experience: Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests.
- Operational Excellence: Manage daily schedules, cleaning routines, and staff hours efficiently. Conduct morning meetings with the team. Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible.
- Professional Standards: Always present yourself in a professional manner - appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Café positively to staff, guests, and other departments.
- Collaboration & Culture: Work constructively with other departments to support café operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and 'cheeky but trusted' atmosphere - don’t cross the line!
Non-Negotiables:
- Professionalism in leadership and team management at all times.
- Consistency in service standards and operational excellence.
- Clear communication, accountability, and fairness with the team.
Benefits:
- Opportunity to get involved in events.
- Company pension.
- Great local business with good ethics.
- 20% discount in Farm Shop.
- Discounted menu prices while on shift.
Candidates with the relevant experience or job titles of: Restaurant Manager, Café Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.
Front of House Manager in Pontefract employer: Farmer Copleys Farm Shop Limited
Farmer Copleys is an exceptional employer that values its team members and fosters a supportive work culture. Located in the heart of Pontefract, employees enjoy competitive pay, flexible working hours, and opportunities for personal growth within a vibrant environment that celebrates British food and farming. Join us to be part of a dedicated team that takes pride in delivering quality service while enjoying the unique advantages of working on a thriving farm.
Contact Details:
Farmer Copleys Farm Shop Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Pontefract
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think of examples where you've successfully managed a team or resolved conflicts. Being able to share these experiences will demonstrate your capability to lead the front-of-house team effectively.
✨Tip Number 3
When you get the chance, ask insightful questions during your interview. This shows your genuine interest in the role and helps you understand how you can contribute to maintaining high operational standards and exceptional customer experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Front of House Manager in Pontefract
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and cheeky spirit that fits with our Moo Café vibe. Don’t be afraid to show us who you are and how you can contribute to our team culture.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Manager role. Highlight your leadership skills and experience in customer service, as these are key to success in this position. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Farmer Copleys and what we stand for.
How to prepare for a job interview at Farmer Copleys Farm Shop Limited
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Farmer Copleys and its offerings. Visit the farm shop, café, and events area if you can. This will not only show your genuine interest but also help you discuss how you can enhance the customer experience based on what you observe.
✨Showcase Your Leadership Style
As a Front of House Manager, leadership is key. Be prepared to share specific examples of how you've led teams in the past. Discuss your approach to motivating staff during busy shifts and how you handle conflicts. This will demonstrate your capability to maintain high morale and operational excellence.
✨Emphasise Customer Experience
Highlight your commitment to exceptional customer service. Prepare anecdotes that illustrate how you’ve gone above and beyond for guests in previous roles. This aligns perfectly with the expectation of creating a welcoming and positive environment at Moo Café.
✨Dress the Part
First impressions matter! Dress professionally and ensure your appearance reflects the standards expected at Farmer Copleys. A polished look will convey your seriousness about the role and your understanding of the importance of professionalism in hospitality.
