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- Tasks: Lead the front-of-house team to create exceptional customer experiences.
- Company: Join the award-winning Farmer Copleys Farm, known for its vibrant atmosphere.
- Benefits: Enjoy a competitive salary, pension, and discounts on food and shop items.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Be part of a friendly team that values professionalism and fun in hospitality.
- Qualifications: Experience in leadership and customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Farmer Copleys is a multi-award-winning Farm Shop, Café & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields. On site we have a farm shop, deli, butchery, bakery, café, dessertery and production kitchen.
The Head of Front of House sets the tone for the entire café. Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences.
Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Café.
Key Expectations:
- Leadership & Team Management: Lead by example at all times with professionalism, authority, and approachability. Recruit, induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently.
- Customer Experience: Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests.
- Operational Excellence: Manage daily schedules, cleaning routines, and staff hours efficiently. Morning meetings with team. Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible.
- Professional Standards: Always present yourself in a professional manner - appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Café positively to staff, guests, and other departments.
- Collaboration & Culture: Work constructively with other departments to support café operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and 'cheeky but trusted' atmosphere - don't cross the line!
Non-Negotiables: Professionalism in leadership and team management at all times. Consistency in service standards and operational excellence. Clear communication, accountability, and fairness with the team.
Benefits: Opportunity to get involved in events, company pension, great local business with good ethics, 20% discount in Farm Shop, discounted menu prices while on shift.
Locations
Front of House Manager in Pontefract, Yorkshire employer: Farmer Copleys Farm Shop Limited
Contact Detail:
Farmer Copleys Farm Shop Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Pontefract, Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Farmer Copleys. Familiarise yourself with their values, products, and the vibe of Moo Café. This will help you connect better during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or handled a tricky situation. Be ready to share how you kept morale high and ensured excellent customer experiences. We want to hear about your approachability and professionalism!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable. It sets the tone for how you'll represent Moo Café and shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Manager in Pontefract, Yorkshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and cheeky spirit that matches our Moo Café vibe. Don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Experience: Make sure to highlight your relevant experience in leadership and customer service. We’re looking for someone who can lead by example, so share specific examples of how you've managed teams and created exceptional guest experiences in the past.
Be Professional Yet Approachable: While we love a friendly approach, professionalism is key! Ensure your application reflects both your professional standards and your ability to connect with people. This balance is crucial for the Front of House Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Farmer Copleys Farm Shop Limited
✨Know Your Venue
Before the interview, take some time to research Farmer Copleys Farm. Familiarise yourself with their offerings, from the farm shop to the café. This will not only show your genuine interest but also help you tailor your answers to align with their values and customer experience.
✨Showcase Your Leadership Skills
As a Front of House Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Be ready to discuss how you maintain morale during busy shifts and ensure a cohesive team environment.
✨Emphasise Customer Experience
Highlight your commitment to exceptional customer service. Think of specific instances where you've gone above and beyond for guests. Discuss how you would encourage your team to create a welcoming atmosphere, reflecting the 'cheeky but trusted' spirit of Moo Café.
✨Dress the Part
First impressions matter! Dress professionally and in a way that reflects the café's vibe. A smart appearance shows that you understand the importance of professionalism in the role and are ready to represent Moo Café positively.