At a Glance
- Tasks: Lead the front-of-house team to create amazing customer experiences.
- Company: Join the award-winning Farmer Copleys Farm, known for its vibrant atmosphere.
- Benefits: Enjoy a competitive salary, company pension, and discounts on delicious food.
- Other info: Work in a fun, dynamic environment with great local ethics.
- Why this job: Be the face of Moo Café and make every guest feel special.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Farmer Copleys is a multi-award-winning Farm Shop, Café & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields.
On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen. The Head of Front of House sets the tone for the entire café. Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences.
Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Café.
Key Expectations:
- Leadership & Team Management: Lead by example at all times with professionalism, authority, and approachability. Recruit, induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently.
- Customer Experience: Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests.
- Operational Excellence: Manage daily schedules, cleaning routines, and staff hours efficiently. Conduct morning meetings with the team. Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible.
- Professional Standards: Always present yourself in a professional manner - appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Café positively to staff, guests, and other departments.
- Collaboration & Culture: Work constructively with other departments to support café operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and 'cheeky but trusted' atmosphere - don't cross the line!
Non-Negotiables: Professionalism in leadership and team management at all times. Consistency in service standards and operational excellence. Clear communication, accountability, and fairness with the team.
Benefits: Opportunity to get involved in events, company pension, great local business with good ethics, 20% discount in Farm Shop, discounted menu prices while on shift.
Candidates with the relevant experience or job titles of: Restaurant Manager, Café Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.
Front of House Manager employer: Farmer Copleys Farm Shop Limited
Farmer Copleys is an exceptional employer that values its team members and fosters a supportive work culture. Located in the heart of Pontefract, employees enjoy competitive pay, flexible working hours, and opportunities for personal growth within a vibrant environment that celebrates British food and farming. Join us to be part of a dedicated team that takes pride in delivering quality service while enjoying the unique advantages of working on a thriving farm.
Contact Details:
Farmer Copleys Farm Shop Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Farmer Copleys Farm Shop Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Farmer Copleys Farm Shop Limited
Don't be shy about reaching out to Farmer Copleys Farm Shop Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Farmer Copleys Farm Shop Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Farmer Copleys Farm Shop Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
