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- Tasks: Lead the front-of-house team to create amazing customer experiences.
- Company: Join the award-winning Farmer Copleys Farm, known for its vibrant atmosphere.
- Benefits: Enjoy a competitive salary, company pension, and discounts on delicious food.
- Other info: Work in a fun, dynamic environment with great local ethics.
- Why this job: Be the face of Moo Café and make every guest feel special.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Farmer Copleys is a multi-award-winning Farm Shop, Café & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields.
On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen. The Head of Front of House sets the tone for the entire café. Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences.
Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Café.
Key Expectations:
- Leadership & Team Management: Lead by example at all times with professionalism, authority, and approachability. Recruit, induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently.
- Customer Experience: Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests.
- Operational Excellence: Manage daily schedules, cleaning routines, and staff hours efficiently. Conduct morning meetings with the team. Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible.
- Professional Standards: Always present yourself in a professional manner - appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Café positively to staff, guests, and other departments.
- Collaboration & Culture: Work constructively with other departments to support café operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and 'cheeky but trusted' atmosphere - don't cross the line!
Non-Negotiables: Professionalism in leadership and team management at all times. Consistency in service standards and operational excellence. Clear communication, accountability, and fairness with the team.
Benefits: Opportunity to get involved in events, company pension, great local business with good ethics, 20% discount in Farm Shop, discounted menu prices while on shift.
Candidates with the relevant experience or job titles of: Restaurant Manager, Café Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.
Front of House Manager employer: Farmer Copleys Farm Shop Limited
Contact Detail:
Farmer Copleys Farm Shop Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Get out there and chat with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks who work at Farmer Copleys or similar places. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your friendly and cheeky side shine through. Remember, they’re looking for someone who can lead a team and create a welcoming atmosphere, so be yourself!
✨Tip Number 3
Prepare some questions! When you’re in an interview, it’s not just about them asking you questions. Show your interest by asking about their team culture, how they handle busy shifts, or what makes Moo Café special. It’ll show you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you’re keen and helps us keep track of all the amazing candidates. Plus, you’ll get to see all the latest opportunities we have going!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and cheeky spirit that you’d bring to Moo Café. Don’t be afraid to show us who you are – it’s all about making a connection!
Tailor Your Application: Make sure to tailor your application to the Front of House Manager role. Highlight your leadership skills and experience in customer service. We love seeing how your background aligns with our values and expectations!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Remember, we’re looking for operational excellence, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Farmer Copleys Farm Shop Limited
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Farmer Copleys and its offerings. Visit the farm shop, café, and events area if possible. This will not only show your genuine interest but also help you discuss how you can enhance the customer experience based on what you observe.
✨Showcase Your Leadership Style
As a Front of House Manager, leadership is key. Be prepared to share specific examples of how you've successfully led a team in the past. Discuss your approach to training and motivating staff, especially during busy shifts, to demonstrate that you can maintain high morale and efficiency.
✨Emphasise Customer Experience
Highlight your commitment to exceptional customer service. Prepare anecdotes that illustrate how you’ve handled guest concerns or improved service quality in previous roles. This will show that you understand the importance of creating a welcoming atmosphere at Moo Café.
✨Dress the Part
First impressions matter! Dress professionally and ensure your appearance reflects the standards expected at Farmer Copleys. A polished look combined with a friendly attitude will set the right tone for your interview and align with the café's welcoming spirit.