At a Glance
- Tasks: Be the go-to expert for coffee systems, solving problems and delighting customers daily.
- Company: Join Farmer Brothers, a leader in coffee and tea service with a customer-first approach.
- Benefits: Enjoy competitive pay, health insurance, retirement plans, and generous paid time off.
- Other info: Dynamic role with opportunities for growth and teamwork in a supportive environment.
- Why this job: Make a real impact by ensuring every cup of coffee is perfect for customers.
- Qualifications: High school diploma, 3+ years of technical experience, and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Be the expert behind every perfect pour
Farmer Brothers’ Revive Service & Restoration team keeps coffee and tea programs running at their best.
As a Commercial Coffee Systems Field Technician, you’ll spend your days solving problems, delighting customers, and ensuring their beverage equipment performs flawlessly.
- A day in the life
- Start your route within a ~100-mile radius, responding to scheduled preventive maintenance, surveys, and installations—plus the occasional urgent call.
- Install, repair, remove, and commission commercial coffee and beverage dispensing systems with precision and care.
- Keep your service vehicle stocked—track spare parts, manage inventory, and reorder within replenishment guidelines.
- Close every call completely: document the work performed, capture accurate time, finalize invoices, and secure customer signatures.
- Coordinate with teammates to plan, schedule, and execute equipment rollouts and complex installs.
- Communicate clearly with customers and internal partners, share feedback from the field, and uphold service level agreements for every program.
- Prioritize multiple tasks and adapt to changing needs while maintaining exceptional customer service.
- Schedule & travel
- Core hours: Monday–Friday, 7:00 a. m.–4:00 p. m.
- On-call rotation required for after-hours and weekend coverage.
- Primary coverage within a 100-mile radius; occasional regional travel as needed.
- What you’ll bring
- High school diploma or GED.
- 3+ years of hands-on mechanical and technical experience.
- Foodservice background preferred.
- Exposure to electrical, plumbing, HVAC, and use of test/tech meters preferred.
- Valid driver’s license with a clean record; comfortable traveling 100+ miles from the branch as needed.
- Strong troubleshooting ability—diagnose issues, read electrical schematics, and perform safe electrical installation, wiring, and repairs.
- Physically able to lift up to 60 lbs frequently.
- Proven ability to balance scheduled and unscheduled service, including emergencies and preventive maintenance.
- Personal strengths
- Clear written and verbal communication; active listening with customers and colleagues.
- Customer-first mindset and relationship building.
- Practical judgment, sound decision-making, and independence with minimal supervision.
- Proactive problem identification and continuous improvement mindset.
- Collaboration across teams and commitment to company goals.
- Technical proficiency
- Customer service and field service etiquette
- Equipment diagnostics and troubleshooting (mechanical and electrical)
- Electrical installation, wiring, repair, and schematic reading
- HVAC troubleshooting fundamentals
- Maintenance and repair best practices
Compensation, benefits, and transparency
At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees.
The base salary range for this role is defined above and may vary depending on experience and qualifications.
To account for cost-of-living differences, we apply location-based salary adjustments.
Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.
If applicable, your specific salary will be discussed during the hiring process based on your work location.
- In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
- The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
- For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.
- Equal opportunity
- Equal Opportunity Employer / Veterans / Disabled
This job posting remains open until the position is filled or the posting is removed. The deadline has not passed unless explicitly stated otherwise.
Commercial Coffee Systems Field Technician in Kent employer: Farmer Bros. USA
Farmer Brothers is an exceptional employer that prioritises employee growth and development within a supportive work culture. As a Field Equipment Service Technician, you will benefit from a comprehensive benefits package, competitive compensation with location-based adjustments, and opportunities for meaningful engagement with customers in a dynamic environment. Join us to be part of a team that values your contributions and fosters a collaborative spirit while providing essential services in the coffee and beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Coffee Systems Field Technician in Kent
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Commercial Coffee Systems Field Technician in Kent
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Farmer Bros. USA's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Farmer Bros. USA. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Farmer Bros. USA
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Farmer Bros. USA.
