At a Glance
- Tasks: Engage with customers, manage debt recovery cases, and produce essential documents.
- Company: Reputable legal practice focused on personal client relationships.
- Benefits: Career development opportunities and a supportive team environment.
- Other info: Join a diverse team of 40 specialists in a dynamic work setting.
- Why this job: Make a real difference in clients' lives while building your career.
- Qualifications: No experience needed; just bring your enthusiasm and communication skills.
The predicted salary is between 22000 - 26000 € per year.
Clients are at the heart of everything we do and we pride ourselves on our personal approach to handling cases. This role will give you the opportunity to undertake good quality work and develop your career within a highly reputable legal practice.
We are looking for someone with a positive and enthusiastic approach to work, with excellent written and verbal communication skills. No previous experience or qualifications are required.
This is an interesting and challenging role, which requires you to be speaking with customers on the phone for long periods of the day, carrying out a variety of important tasks. Your duties will include:
- Taking ownership and responsibility of debt recovery cases
- Researching and analysing cases in order to decide the best course of action
- Producing letters and documents
- Undertaking telephone collections
- Engaging with debtors to find constructive solutions
You must adhere to SRA and FCA regulatory requirements to ensure that collections are maximised, but within a compliant framework. The team consists of around 40 colleagues within a variety of specialisms (Collections, Hardship, Deceased, Insolvency, Compliance, Administration, etc).
Customer Executive in Kent employer: Farleys Solicitors
As a Customer Executive at our highly reputable legal practice, you will be part of a supportive and dynamic team that values personal development and a client-centric approach. We offer a positive work culture where your contributions are recognised, alongside opportunities for career growth and professional training. Located in a vibrant area, our firm provides a unique environment that fosters collaboration and innovation, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Executive in Kent
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us – it’ll make your application stand out!
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident when it comes to those important calls.
✨Tip Number 3
Show off your enthusiasm! In interviews, let your passion for helping clients shine through. Share examples of how you've tackled challenges in the past, even if they’re not directly related to debt recovery.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Executive in Kent
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your positive and enthusiastic approach right from the start! Make sure your application reflects your passion for helping clients and your eagerness to take on new challenges.
Tailor Your Writing:When you’re crafting your application, think about how your skills align with the role. Use language that matches the job description and highlight any relevant experiences, even if they’re not directly related.
Be Clear and Concise:We appreciate good communication, so keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read – we want to understand your message without any confusion!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Farleys Solicitors
✨Know Your Clients
Since clients are at the heart of this role, do some research on the company’s approach to client relations. Understand their values and how they handle cases. This will help you demonstrate your enthusiasm for a personal approach during the interview.
✨Showcase Your Communication Skills
As excellent written and verbal communication skills are crucial, prepare examples of how you've effectively communicated in past situations. Practice articulating your thoughts clearly, as you'll need to engage with customers over the phone frequently.
✨Demonstrate Problem-Solving Abilities
This role involves finding constructive solutions for debtors. Think of scenarios where you've successfully resolved issues or helped someone in a challenging situation. Be ready to discuss these examples to show your proactive approach.
✨Understand Regulatory Requirements
Familiarise yourself with SRA and FCA regulatory requirements related to debt recovery. Even if you don’t have prior experience, showing that you’ve done your homework on compliance will impress the interviewers and demonstrate your commitment to adhering to guidelines.
