At a Glance
- Tasks: Engage with customers, manage debt recovery cases, and produce important documents.
- Company: Reputable legal practice focused on personal client care.
- Benefits: Competitive salary, performance incentives, and career development opportunities.
- Other info: Dynamic role with a supportive team and room for growth.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: No experience needed; just a positive attitude and good communication skills.
The predicted salary is between 25000 - 32000 € per year.
Clients are at the heart of everything we do and we pride ourselves on our personal approach to handling cases. This role will give you the opportunity to undertake good quality work and develop your career within a highly reputable legal practice.
We are looking for someone with a positive and enthusiastic approach to work, with excellent written and verbal communication skills. No previous experience or qualifications are required. This is an interesting and challenging role, which requires you to be speaking with customers on the phone for long periods of the day, carrying out a variety of important tasks.
Your duties will include:
- Taking ownership and responsibility of debt recovery cases
- Researching and analysing cases in order to decide the best course of action
- Producing letters and documents
- Undertaking telephone collections
- Engaging with debtors to find constructive solutions
You must adhere to SRA and FCA regulatory requirements to ensure that collections are maximised, but within a compliant framework. The team consists of around 40 colleagues within a variety of specialisms (Collections, Hardship, Deceased, Insolvency, Compliance, Administration, etc). Robert Thompson and Graham Wallis lead the Collections & Recoveries Team and you will be expected to work with the whole team, as well as independently, dealing with a range of interesting work.
You will need to be a proactive and self‑motivated individual, who works well under pressure and is passionate about customer service. Ideally you will be a quick learner and have a proven track record of prioritising your workload and taking initiative when required. This is a great opportunity to join a friendly but hard‑working team, who apply a ‘can do’ approach to their daily work.
Minimum desirable academic achievements are at least GCSE pass grades (or equivalent) in English and Maths. Competitive base salary and a performance‑based incentive scheme.
Customer Executive employer: Farleys Solicitors
Join a highly reputable legal practice that places clients at the forefront of its operations, offering a supportive and dynamic work environment. As a Customer Executive, you will benefit from a competitive salary, performance-based incentives, and ample opportunities for personal and professional growth within a collaborative team of experts. Our culture fosters a positive and proactive approach, ensuring that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Executive
✨Tip Number 1
Get to know the company! Research their values and culture, especially how they handle customer cases. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone a lot, try role-playing with friends or family. This will help you feel more confident and articulate when speaking with potential clients.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a big plus in today’s job market.
We think you need these skills to ace Customer Executive
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to tackle challenges head-on!
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the job description. Mention your excellent communication skills and any relevant experiences, even if they’re not directly related.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your sentences short. This will help us quickly understand your points and see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Farleys Solicitors
✨Know Your Customer Service Basics
Since this role is all about client interaction, brush up on your customer service skills. Think about how you would handle different scenarios, especially when dealing with debt recovery. Be ready to share examples of how you've provided excellent service in the past, even if it's from a different context.
✨Show Enthusiasm and Positivity
This position requires a positive and enthusiastic approach, so let that shine through during your interview. Smile, maintain good eye contact, and express your excitement about the opportunity. Employers love candidates who are genuinely interested in the role and the company.
✨Prepare for Case Scenarios
You might be asked to think on your feet, especially regarding case handling. Prepare by thinking through potential scenarios you could face in debt recovery. How would you approach a difficult conversation with a debtor? Practising these responses can help you feel more confident.
✨Understand Regulatory Requirements
Familiarise yourself with SRA and FCA regulations, as they are crucial in this role. You don’t need to be an expert, but having a basic understanding will show that you’re serious about compliance and ready to take responsibility in your work.
