Prescribing Clerk in City of London

The Prescription Clerk provides support to our GPs and ANPs in the receipt and preparation of repeat prescriptions for our 12,000+ patients. You will be the main point of contact for patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential.

To thrive in this role, you will enjoy the challenge of lots of different aspects that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving on a day to day basis on issues relating to your work, you will also enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.

Main duties of the job

• Duties will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and Patient and Pharmacy liaison.

Job responsibilities

• Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.
• Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
• Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
• Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.
• Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.
• Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
• Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
• Respond to enquiries from Patients, carers, secretaries, NHS administrators, consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.
• Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.
• Post and email written correspondence as appropriate to deliver the requested correspondence in a timely manner, and ensure this is recorded in the patient record.
• Ensure you are keeping patient information updated and that patient information is secure /kept confidential at all times.
• Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements.
• Keep up to date with the Practices formulary and the National restricted drugs list.
• Bring any queries to the attention of the relevant doctor, to include under and over usage.
• On the doctors or pharmacists instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time.
• Liaise with external Pharmacy services and patients as necessary to resolve queries.
• Build good working relationships with local Pharmacies to help enable our prescription service.
• Check emails regularly and deal with them appropriately.
• Create tasks and assist Clinicians in managing document workflow relating to prescriptions.
• Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.
• Ensure you have adequate stationery supplies in stock.
• Escalate any problems to your line manager or practice manager that you need support with.
• Provide cover for members of the Prescription team during periods of sickness and annual leave.
• Undertake training as requested to support safe and effective services for the Practice.
• Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.

Person Specification

• Previous experience in Primary Care and EMIS Web clinical system.
• Excellent attention to detail and organisational skills.
• Strong communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Competent IT skills, including use of clinical systems and Microsoft Office.
• Understanding of confidentiality, GDPR, and NHS procedures.
• Previous experience in a healthcare or administrative role.
• Knowledge of NHS prescription processes and formularies.
• Familiarity with EMIS Web clinical system.
• Understanding of medical terminology and repeat prescribing protocols.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Starting salary of £13.50 per hour, subject to review.