At a Glance
- Tasks: Lead supporter engagement and develop impactful fundraising campaigns.
- Company: Farleigh Hospice, a compassionate charity supporting those with life-limiting illnesses.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Join us in creating an inclusive workplace that celebrates diversity.
- Why this job: Make a real difference in people's lives while growing your career in a mission-driven organisation.
- Qualifications: Experience in supporter management and fundraising, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Farleigh Hospice is a high-performing charity, providing compassionate care and support to adults living with life-limiting illnesses in mid Essex, and bereavement support to their families and carers. We are now looking for a warm, organised and proactive Supporter Engagement and Insights Manager to help us deepen relationships with our supporters. This role is central to building a sustainable income base that allows Farleigh Hospice to continue providing vital support to people when and where they need us most.
The role involves collaborating with the Head of Communications and Director of Income Generation to develop Farleigh Hospice’s supporter engagement and individual giving programme, focusing on retention, growing regular giving and lifetime value. A key part of your role will be leading the development of our approach to supporter journeys and stewardship frameworks, working closely with the fundraising team to ensure a consistent and high-quality experience across all fundraising channels, and ensuring every supporter feels valued, motivated and connected to our mission.
You will also support the communications and fundraising teams to analyse supporter data to ensure we are using insights to refine our activity and support the success of all income streams. Using your strong leadership and team management skills, you will provide guidance, direction and support to the supporter engagement team, while delivering impactful campaigns, supporter journeys and stewardship touchpoints. This is an exciting time to join Farleigh Hospice. As we grow our supporter engagement programme, you will play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.
What we are looking for:
- A highly motivated individual with significant experience in supporter management and/or individual giving fundraising
- A proven track record of growing supporters and regular income
- A proven track record of achieving income targets
- Significant experience delivering supporter journeys, stewardship and retention activity
- Strong leadership and team management experience
- Excellent communication, influencing and relationship-building skills
Why apply for this role?
We offer a great working environment, a competitive pay and benefit package, training and development opportunities and a strong team to support you. If you would like the opportunity to be part of a mission-driven organisation where your work has real impact, please view the full job description.
Please note we are unable to accept CVs emailed direct – please apply via the Farleigh website – thank you. Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this, we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670.
Supporter Engagement and Insights Manager in Chelmsford employer: Farleigh Hospice
Farleigh Hospice is an exceptional employer, offering a supportive and inclusive work environment where your contributions directly impact the lives of those facing life-limiting illnesses. With a strong focus on employee development, competitive benefits, and a collaborative culture, you will thrive in a role that not only enhances your professional skills but also allows you to make a meaningful difference in the community of mid Essex.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement and Insights Manager in Chelmsford
✨Tip Number 1
Get to know the organisation! Research Farleigh Hospice and understand their mission, values, and recent campaigns. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to supporter engagement and fundraising. Use specific examples from your past experience to demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Supporter Engagement and Insights Manager in Chelmsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Supporter Engagement and Insights Manager. We want to see how you can deepen relationships with supporters and contribute to our mission.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've grown supporter numbers or increased income in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Personable:Since this role is all about building connections, let your personality shine through in your writing. We’re looking for someone warm and engaging, so don’t be afraid to show us who you are!
Follow the Application Process:Remember, we can only accept applications through the Farleigh website, so make sure you submit your application there. It’s super easy, and we can’t wait to hear from you!
How to prepare for a job interview at Farleigh Hospice
✨Know Your Supporter Engagement
Before the interview, dive deep into understanding supporter engagement strategies. Familiarise yourself with successful campaigns and retention techniques that have worked for other charities. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific instances where your guidance made a difference in achieving fundraising targets or enhancing supporter journeys. Be ready to discuss your approach to team management and motivation.
✨Data-Driven Insights Matter
Since the role involves analysing supporter data, brush up on your data analysis skills. Be prepared to discuss how you've used insights to refine fundraising activities in previous roles. Highlight any tools or methods you’ve employed to track and improve supporter engagement.
✨Connect with Their Mission
Research Farleigh Hospice’s mission and values thoroughly. During the interview, express your passion for their cause and how your personal values align with theirs. This connection can set you apart and show that you’re genuinely invested in their work.
