At a Glance
- Tasks: Lead supporter engagement and develop impactful fundraising strategies for a vital charity.
- Company: Farleigh Hospice, a compassionate charity supporting those with life-limiting illnesses.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Join us in creating an inclusive workplace that celebrates diversity.
- Why this job: Make a real difference in people's lives while growing your career in a mission-driven organisation.
- Qualifications: Experience in supporter management and fundraising, with strong leadership skills.
Farleigh Hospice is a high-performing charity, providing compassionate care and support to adults living with life-limiting illnesses in mid Essex, and bereavement support to their families and carers. We are now looking for a warm, organised and proactive Supporter Engagement and Insights Manager to help us deepen relationships with our supporters. This role is central to building a sustainable income base that allows Farleigh Hospice to continue providing vital support to people when and where they need us most.
The role involves collaborating with the Head of Communications and Director of Income Generation to develop Farleigh Hospice’s supporter engagement and individual giving programme, focusing on retention, growing regular giving and lifetime value. A key part of your role will be leading the development of our approach to supporter journeys and stewardship frameworks, working closely with the fundraising team to ensure a consistent and high-quality experience across all fundraising channels, and ensuring every supporter feels valued, motivated and connected to our mission.
You will also support the communications and fundraising teams to analyse supporter data to ensure we are using insights to refine our activity and support the success of all income streams. Using your strong leadership and team management skills, you will provide guidance, direction and support to the supporter engagement team, while delivering impactful campaigns, supporter journeys and stewardship touchpoints.
This is an exciting time to join Farleigh Hospice. As we grow our supporter engagement programme, you will play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.
What we are looking for:
- A highly motivated individual with significant experience in supporter management and/or individual giving fundraising
- A proven track record of growing supporters and regular income
- A proven track record of achieving income targets
- Significant experience delivering supporter journeys, stewardship and retention activity
- Strong leadership and team management experience
- Excellent communication, influencing and relationship-building skills
Why apply for this role?
We offer a great working environment, a competitive pay and benefit package, training and development opportunities and a strong team to support you. If you would like the opportunity to be part of a mission-driven organisation where your work has real impact, please view the full job description. Please note we are unable to accept CVs emailed direct – please apply via the Farleigh website – thank you.
Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this, we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670
Supporter Engagement and Insights Manager in Broomfield employer: Farleigh Hospice
Farleigh Hospice is an exceptional employer, offering a supportive and inclusive work environment where your contributions directly impact the lives of those facing life-limiting illnesses. With a strong focus on professional development, competitive benefits, and a collaborative culture, you will thrive as part of a dedicated team committed to making a difference in the community. Join us in this rewarding role and help shape meaningful supporter experiences while advancing your career in the charitable sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement and Insights Manager in Broomfield
✨Tip Number 1
Get to know the charity! Research Farleigh Hospice and understand their mission, values, and the impact they have on the community. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We all love a good chat!
✨Tip Number 3
Prepare for the interview by practising common questions related to supporter engagement and fundraising. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Supporter Engagement and Insights Manager in Broomfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Supporter Engagement and Insights Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully grown supporter engagement or income in previous roles. We want to see your impact!
Be Personable:Since this role is all about building relationships, let your personality shine through in your application. Show us your warm and proactive nature, as it’s key to connecting with our supporters.
Follow Application Instructions:Remember, we can only accept applications through the Farleigh website, so make sure you follow this instruction. It shows attention to detail and respect for our process!
How to prepare for a job interview at Farleigh Hospice
✨Know Your Supporter Engagement
Make sure you understand the ins and outs of supporter engagement and individual giving. Familiarise yourself with Farleigh Hospice’s mission and how they connect with their supporters. This will help you articulate how your experience aligns with their goals during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think about times when you successfully guided a team or led a project that improved supporter journeys or retention. Be ready to discuss how you can bring that expertise to enhance the supporter engagement team.
✨Data-Driven Insights
Since the role involves analysing supporter data, brush up on your data analysis skills. Be prepared to discuss how you've used insights in the past to refine fundraising activities or improve supporter experiences. This shows you can contribute to the success of all income streams.
✨Communicate with Confidence
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've built relationships with supporters and influenced stakeholders in previous roles. This will demonstrate your ability to connect with others and drive engagement.
