At a Glance
- Tasks: Administer and enhance our HubSpot CRM while supporting students and families.
- Company: Join a leading online learning organisation with a mission to support education worldwide.
- Benefits: Enjoy a competitive salary, fully remote work, and opportunities for professional growth.
- Other info: Perfect for self-motivated individuals looking for a dynamic, remote work environment.
- Why this job: Make a real difference in education while developing your CRM skills in a supportive team.
- Qualifications: Experience with HubSpot or similar CRM and strong communication skills are essential.
The predicted salary is between 25650 - 31350 £ per year.
We are a leading online learning organisation supporting homeschooling families and educational institutions worldwide. As we grow, we're seeking a Junior CRM Administrator to join our Business Systems Team.
The Role
You'll support the day-to-day administration and improvement of our CRM platform (primarily HubSpot), working closely with the CRM Manager and Business Systems Team to keep our systems accurate, efficient, and aligned with business needs. You'll provide first-line CRM support, help maintain data quality, and contribute to projects that improve how we support students, families, and partner schools.
Key Responsibilities
- Administer and maintain HubSpot: records, properties, workflows, forms, and reports
- Support data imports, exports, cleansing, and quality assurance
- Monitor data integrity and flag areas for improvement
- Act as first point of contact for CRM support requests; troubleshoot and escalate as needed
- Create and maintain user guidance and training materials
- Support CRM enhancement projects, testing, and implementation activities
- Identify opportunities to streamline processes and support documentation of best practices
Essential Skills
- Experience with HubSpot or an equivalent CRM
- Background in an administrative, systems, CRM, or customer support role
- Ability to multitask and problem solve
- Strong attention to detail and data accuracy
- Excellent communication and organisational skills
- Strong Microsoft Office skills
- Understanding of GDPR and handling sensitive personal data responsibly
Desirable skills
- Experience working fully remote
- Background in education, EdTech, or SaaS
- Experience with ticketing systems and support queues
This role is ideal for a self-motivated, curious and proactive individual who communicates clearly, works collaboratively and can adapt to the evolving needs of the business. If this sounds like you and you’re interested in joining the team, we’d love to hear from you. Please apply directly for the position.
This description reflects the general nature and level of work assigned to the role but may be adjusted based on business needs. Please note that this role is subject to the receipt of two satisfactory references, including one from your most recent employer, proof of right to work in the UK and internal safeguarding checks including a DBS check. Due to the nature of this role, we are only able to consider applications from candidates based in the UK.
We are committed to being a fair, inclusive, and accessible employer and welcome applications from people of all backgrounds, experiences, and identities. If you require any adjustments or support during the recruitment process, please let us know when you apply. As this is a fully remote role, interviews will be conducted online.
The company reserves the right to end the recruitment process once a suitable candidate has been appointed.
Junior HubSpot CRM Administrator in Oxford employer: Faria Online Schools
Wolsey Hall Oxford is an exceptional employer that fosters a creative and collaborative work environment, perfect for those passionate about educational content design. As a contractor, you will enjoy the flexibility of self-employment while contributing to meaningful projects that impact learners globally. With opportunities for professional growth and a commitment to innovation, Wolsey Hall Oxford stands out as a rewarding place to advance your career in digital content creation.
StudySmarter Expert Advice🤫
We think this is how you could land Junior HubSpot CRM Administrator in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Faria Online Schools. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Faria Online Schools before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior HubSpot CRM Administrator in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Faria Online Schools:Your cover letter is your chance to shine! Tell us why you want to work at Faria Online Schools specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Faria Online Schools!
How to prepare for a job interview at Faria Online Schools
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
