Manager, Account Executive

We are seeking a motivated and energetic Account Manager to join our dynamic sales team.

As an aspiring Account Manager, you will be immersed in a fast-paced environment where your growth is our priority.

Through hands-on projects, mentorship from industry leaders, and a series of tailored training sessions, you will gain the expertise and confidence needed to manage client accounts with proficiency and creativity.

Whether you're coordinating with internal teams or presenting solutions to clients, your role will be pivotal in building and maintaining strong, lasting relationships.

Join us and embark on a journey that will shape your career, expand your network, and enable you to make a significant impact in the field of account management.

This is an office-based role at our Loughborough site, with the need and expectation to travel to clients for on-site visits.

Work closely with the Client Experience Lead to develop and nurture school contact relationships to ensure they receive a high-quality experience
Work collaboratively with other teams (Contact, Development, Operations, Support, Implementation, etc) to serve client needs
Provide consultative partnerships to maximize product and service efficacy for clients
Identify at-risk situations and work closely with the Client Experience Lead to address these
Work closely with Sales to nurture upsell/cross-sell leads
Manage upsell opportunities within the portfolio for our support and professional development offerings

Client-Focused Service : This involves actively seeking to understand their challenges and preferences to provide tailored, high-quality service.

• Commercial Acumen

• Eagerness to Learn Industry Dynamics : Showing a keen interest in gaining a comprehensive understanding of the transport sector, including its regulatory environment, logistical challenges, and market trends.
• Resource Management : Demonstrating the ability to quickly learn and effectively manage resources, such as vehicle fleets and schedules, to optimise operations and balance costs.
• Strategic Planning Abilities : Displaying a talent for identifying and solving operational challenges in transport, using a combination of learned knowledge and innovative thinking.
• A willingness to engage with and learn from operational data, using it to make informed decisions, improve service efficiency, and adapt to changing scenarios in transport logistics.
• Proactive Risk Management : Showing an aptitude for quickly understanding and managing the risks associated with transport operations, including safety, compliance, and potential service disruptions.
• In this role, while prior knowledge of the transport sector is not a prerequisite, enthusiasm for learning, combined with strong people skills, commercial acumen, and critical thinking, is key to success and growth in operational transport account management.

All qualified applicants will receive consideration for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Competitive base salary is based on experience, and performance bonuses are based on KPIs.

Social events and team-building activities
Professional Development opportunities
Additional benefits, such as a pension and 25 days' holiday.

Operating at the intersection of mobility and innovation, we utilize advanced route planning, real-time data, and integrated ticketing to create efficient, sustainable, and user-friendly transport systems.

We are a forward-thinking team committed to reducing environmental impact and enhancing the passenger experience through cutting-edge software and operational excellence.

Our culture is built on collaboration, continuous learning, and a healthy work-life balance.