At a Glance
- Tasks: Onboard customers and provide training for OpenApply, ensuring a smooth setup.
- Company: Join Faria Education Group, a leader in educational SaaS solutions.
- Benefits: Competitive salary, health allowance, team socials, and professional development budget.
- Other info: Opportunity for travel and collaboration across teams in a supportive environment.
- Why this job: Make a real impact in education while working with a dynamic team.
- Qualifications: 1-2 years in onboarding or customer training, excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an energetic individual with 1-2 years of prior experience in onboarding, account management, or customer training to join our Europe Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding operations and new user training for OpenApply. The Implementation Specialist’s primary responsibility is to serve as the primary point of contact between European customers and OpenApply during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the initial setup of OpenApply, ensuring it is configured for success and meets each customer's unique needs.
The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team, and who is willing to be creative and think outside the box to achieve the broader company goals.
What you’ll learn in the first 30–45 days:
- Product knowledge, the hows and whys of using OpenApply
- The nuts and bolts of OpenApply as a SaaS business
- The role of implementation and why good customer experiences matter
- The context and workflows of international schools and how to best onboard them
Key Responsibilities:
- Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
- Show an in-depth knowledge of our products and their capabilities, and how they would be used in a school’s process
- Review and confirm customization of products to facilitate clients’ processes
- Translate clients’ needs to technical needs and vice versa
- Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
- Keep current on industry changes in education and change management
- Transition the client relationship seamlessly to the School Experience Manager after the implementation period
- Work with the broader Services & Support Team to identify the best possible approach to project completion
- Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools
Requirements:
- Ability to provide amazing customer service by anticipating our customers' needs even before they know it
- Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
- A problem solver who can make inferences and be creative when troubleshooting
- Passionate and driven to succeed, always going beyond what’s expected
- Able and willing to travel onsite or to events when needed
- A team player who enjoys working collaboratively but with a significant amount of personal accountability
- An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
- Interested in the field of education and invested in transforming teaching and learning
- Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience
- Arabic language skills are beneficial
All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
Benefits:
- Competitive salary plus eligibility for a sales team variable compensation plan.
- Monthly Health & Wellness Allowance.
- Office lunch & team socials.
- Professional Development Budget.
- Regular performance reviews.
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply).
Implementation Specialist, OpenApply (Hiring Immediately) in Loughborough employer: Faria Education Group
Faria Education Group is an exceptional employer that prioritises employee growth and collaboration within a vibrant work culture. As an Implementation Specialist in our Europe Team, you will benefit from competitive salaries, a monthly health and wellness allowance, and a professional development budget, all while contributing to transformative educational experiences for schools worldwide. Join us in a role that not only values your input but also encourages creativity and innovation in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist, OpenApply (Hiring Immediately) in Loughborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Faria Education Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Faria Education Group and let us see your personality shine through!
We think you need these skills to ace Implementation Specialist, OpenApply (Hiring Immediately) in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Faria Education Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Faria Education Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Faria Education Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Faria Education Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Faria Education Group will surely appreciate.
